Disability Case Manager
1 week ago
Job Summary:
Canada Life is seeking a highly skilled Disability Case Manager to join our team in Edmonton, AB. As a Disability Case Manager, you will be responsible for proactively managing assigned disability claims by evaluating medical information and job duties, developing case management and return to employment plans during periods of disability.
Key Responsibilities:
- Proactively manage assigned disability claims by determining the length of disability through an evaluation of medical information and job duties.
- Evaluate the extent of the disability by interviewing or writing to the applicant and the employer, and ongoing update.
- Conduct medical investigation by phone or in writing to the applicant, employer, physicians, and other medical service providers.
- Write letters to inform all affected parties of decisions regarding disability cases.
- Implement return-to-work programs and negotiate with the employer.
- Evaluate health care coordination programs and rehabilitation programs to ensure they have positive effects.
- Adhere to service level agreements associated with policy holder claims.
- Respond to all telephone inquiries made by the applicant, physicians, lawyers, regarding the assessment of the claims.
Requirements:
- A bachelor's degree or college diploma in Kinesiology, Disability Management, Physiotherapy, Psychology, Social Work, and/or experience as a Disability Specialist, Rehabilitation Consultant, Occupational Therapist, or Consultant, Massage Therapist, or any other regulated health care field.
- Experience or training in one of the following areas: disability insurance, life and health insurance, or human resources.
- Strong interpersonal skills and excellent listening skills.
- Strong planning, organizational, and multi-tasking skills and ability to work with different priorities and timelines.
- Solution-oriented and known to be a decision-maker.
- Excellent communication skills and an interest in customer service.
- Ability to work in a team, but also competent on your own.
- Bilingual in French and English is an asset.
- Consent to a criminal background check at Canada Life's expense.
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