Customer Engagement Specialist
4 weeks ago
Work Location Type: Hybrid
As a prominent industrial distributor with operations primarily in North America, Japan, and the United Kingdom, we are committed to ensuring global functionality by serving over 4.5 million clients worldwide through innovative technology and strong customer relationships. Our focus is on delivering value to our clients, cultivating an engaging environment for our team members, and achieving robust financial outcomes.
Our inclusive workplace allows you to learn, develop, and contribute to keeping businesses operational and their personnel secure. As a Great Place to Work-CertifiedTM organization, we seek enthusiastic individuals to join our team as we continue to lead the industry into the next century.
Position Overview:
In the role of Customer Service Representative, you will deliver outstanding customer service via phone and email in an inbound call center setting, reporting to a Customer Service Center Supervisor. Our team members are expected to actively engage in a workplace that promotes accountability, coaching, and collaboration to meet the objectives of our business, team members, and clients efficiently.
You will benefit from flexible 8-hour shift options scheduled between 6:00 AM to 6:00 PM EST, Monday to Friday. Upon completing our comprehensive 12-week training program, you will work in a hybrid environment with three days in the office and two days remotely.
Key Responsibilities (You Will):
Provide a positive customer experience through order processing, follow-ups, shipment tracking, order updates, account adjustments, credits, returns, and more. Understand customer needs, ask insightful questions, and interpret requirements to offer solutions. Combine service, sales, and technical skills with product knowledge to identify customer needs and deliver solutions. Promote the advantages of partnering with our company and offer solutions with product alternatives and services. Identify leads for additional sales opportunities to enhance growth. Analyze information to resolve inquiries and complex issues. Respond to customer inquiries regarding pricing, products, and billing, received via phone or email. Communicate with clients and business partners to keep them informed of the status of their requests until completion.Qualifications (You Have):
High school diploma or equivalent. Excellent communication skills in English and French. 1+ years of proven success in a customer service role, preferably within a contact center environment. Proficient and accurate typing and data entry skills. Advanced system knowledge and comfort navigating various systems (Microsoft Office Suite and experience with enterprise systems such as SAP, Oracle, SharePoint, etc.).Rewards and Benefits:
Our programs offer choice and flexibility to meet your individual needs. Explore some of the benefits available to you (may vary based on hours worked):
Medical, dental, vision, and prescription drug coverage. Paid time off (PTO) and up to 12 company holidays per year (dependent on home province). Life insurance coverage, including spousal and dependent life insurance. Employee Family Assistance Program to support team members with physical, emotional, mental, financial, and other concerns. Registered Retirement Savings Plan & Defined Contribution Pension Plan to assist you in saving for your financial future. Educational & Professional Membership Fee Assistance program. Employee discounts, team member perks, and more.DEI Statement:
We encourage you to apply even if your experience doesn't perfectly align with this job post, as you may still be the right candidate for this role or others. We aspire to foster a culture where everyone feels comfortable being themselves, can learn and grow to reach their full potential, and is recognized and rewarded for their contributions.
Pre-employment background checks are required for all external candidates. Internal candidates undergo a background check when transitioning from a non-driving role to a driving role or to a director+ position.
We are an Equal Opportunity Workplace. All qualified applicants are considered for employment without regard to race, religion, sex, sexual orientation, gender identity, national origin, age, or disability. Accommodations are available upon request.
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