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IT Engagement Specialist
3 months ago
Overview
Become a pivotal part of a leading organization committed to the sustainable management of global natural resources. At Metso, we are dedicated to fostering a greener future through innovation and collaboration. You will be embraced by a diverse culture and a global network of colleagues, embarking on a journey of personal and professional growth.
Position Summary
We are looking for an IT Engagement Specialist to enhance our IT operations. This role is crucial in overseeing all IT End User Engagement activities and services within the Canada region, encompassing IT Operations, Support Services, Infrastructure, Network, Projects, and IT Security. You will play a key role in managing and directing the End User Engagement services and Infrastructure across all Metso locations in Canada, ensuring stakeholder satisfaction. Reporting to the Country IT Manager, you will assist in various IT functions, including Operations, Support, Applications, Information Security, and Service management.
Key Responsibilities
- Assess and develop solution proposals for business needs and requests.
- Ensure adherence to IT standards in Canada, including Device Management and other IT-related acquisitions.
- Oversee and implement Change Requests.
- Participate in global Projects/Activities.
- Provide comprehensive reporting to Regional IT teams.
- Manage third-party vendors involved in End User Engagement processes.
- Facilitate End User communication, material translation, and training on relevant subjects.
- Conduct advanced troubleshooting of services in collaboration with service vendors.
- Coordinate with regional IT resources for effective local service delivery.
- Oversee EUE tools/services in Canada, including:
Active Directory, Office 365, SharePoint, Access Management, Asset Management, Computer Definitions, OneDrive for Business, SCCM, Imaging, Licensing, GPO, BitLocker, ServiceNow, Intranet, Windows Defender, Videoconferencing, Intune, MFA, Microsoft: ATA and ATP, PPM, Avenue, Azure, and adherence to Regional and Global IT Policies and Procedures. You will also support:
Windows Servers, Cloud Computing Services, DHCP, Infra RFC, CMDB, File/Print Servers, SQL, TFS, Web Server (IIS), Application Server, Azure, Legacy applications, NPM Orion, Network Monitoring, and troubleshooting. You will be instrumental in providing IT support during crises, ensuring prompt diagnostics, troubleshooting, and communication with end-users.
- Engage in the architectural development of local IT services.
- Actively participate in TCS service management, attending weekly meetings to review operations, ticket status, and areas for improvement.
- Bachelor's degree in Information Technology or a related field.
- At least 10 years of relevant experience in managing and coordinating diverse IT infrastructure services with multiple vendors and demanding business stakeholders.
- Strong foundation in ITIL, IT service management, and vendor management.
- Excellent technical and managerial skills.
- Experience with user computing products, device management, end user support, Microsoft platforms, O365, Cloud Computing, end user security, and virtualization platforms is advantageous.
- Solid project management fundamentals.
- Proficiency in English and French is required; knowledge of Spanish and Portuguese is a plus.
- Willingness to travel frequently within Canada to audit IT infrastructure and services.
- Availability to work outside regular hours for critical business needs.
- A meaningful mission - Contributing to sustainable modern living. Minerals and metals are essential for modern functions, and there is a growing need for sustainable methods to collect and process them. At Metso, you will be part of this transformative journey.
- Health and wellness - Access to occupational healthcare, a comprehensive benefits plan, healthy living incentives, mental well-being services, and on-site fitness facilities.
- Competitive compensation - Participate in a global incentive program linked to business performance, along with car and meal benefits.
- Flexible work arrangements - While we value in-person collaboration, we also support a flexible working environment.
- A vibrant culture - We are dedicated to cultivating an inclusive culture that empowers everyone to excel and achieve their full potential.
- Extensive learning opportunities - Engage in ongoing growth discussions, internal mobility, mentoring, educational assistance, and ambitious projects.
- Global support - Leverage our international network of peers for valuable assistance, fostering a collaborative environment.
Metso is an equal opportunity employer committed to building an inclusive and diverse workforce. All qualified applicants will be considered for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran, or status as a qualified individual with a disability.
Metso is a leader in sustainable technologies and services for the aggregates, minerals processing, and metals refining industries worldwide. We enhance our customers' energy and water efficiency, boost productivity, and mitigate environmental risks through our expertise.
