Bilingual Collections Specialist

1 month ago


Markham, Ontario, Canada Randstad Canada Full time
Job Title: Bilingual Collections Agent

Are you a fluent French speaker looking for a challenging role in a top 5 bank? Do you have excellent customer service skills and experience in collections or customer service? We have a great opportunity for a Bilingual Collections Agent in Markham or Saint John NB.

Job Summary:

As a Bilingual Collections Agent, you will be responsible for answering internal inbound calls regarding billing and payment inquiries from the Sales and Service Team. You will also process all payments, refunds, and collections for Insurance, including creating and validating delinquency letters, preparing registered letters, and making outbound calls to customers to reschedule payments.

Responsibilities:
  • Answer internal inbound calls regarding billing and payment inquiries from the Sales and Service Team.
  • Process all payments, refunds, and collections for Insurance.
  • Create and validate delinquency letters, prepare registered letters, and make outbound calls to customers to reschedule payments.
  • Refund or credit clients as needed.
Requirements:
  • Fluent French language skills (reading, writing, and verbal).
  • Excellent customer service skills.
  • 1+ years of experience in collections or customer service.
  • Ability to communicate effectively with clients.
  • Attention to detail and ability to verify amounts for clients.
What We Offer:
  • A competitive hourly rate of $22.00.
  • A hybrid role with 2 days of onsite work per week.
  • The possibility of conversion to a full-time opportunity.
  • A long-term project with a high level of job security.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.



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