Change Delivery Lead

1 month ago

Toronto, Ontario, Canada Aviva Full time
About the Role

At Aviva, we're committed to delivering exceptional results and making a positive impact on our customers' lives. As a Change Delivery Lead, you'll play a critical role in driving our transformation efforts and ensuring the successful delivery of our Change Portfolio.

Key Responsibilities
  • Design, develop, and implement Governance and planning activity work with the VP Change Delivery to establish process, artefacts, and cadence activities in order to integrate the Aviva standard model within the overall TMO Governance Model.
  • Build clear alignment to the commitments made to the Boards and Committees regarding outcomes, deliverables, and objectives that support the Change Portfolio targets.
  • Build new and improve existing clear and consistent e2e Governance processes – with appropriate artefacts and cadence activities implemented – through interaction and collaboration with each Op Sponsor, Project team, and all other key partners.
  • Articulate all levels of change artefacts clearly and consistently in terms of definitions and requirements in accordance with the Aviva Change Framework guidance.
  • Ensure any changes and/or improvements to the governance process, artefacts, or cadence activities are correctly reflected as an update to the Transformation Management Office Governance Model.
  • Stress test and challenge the adaptability and do-ability of all plans on an on-going basis. This will be built into the cadence activities.
  • Understand and take action through the efficient monitoring and reporting of all dependencies, risks, and issues that have the potential to affect the execution delivery of the integrated plan. This will include ensuring personal attendance and Chairperson responsibilities at the key Governance forums to enable early warning indicators to be highlighted.
  • Ensure all governance artefacts are always kept up to date – in the required format(s) – and any other planned or ad hoc requirements to support analysis and reporting.
  • Set up and establish an on-going integrated planning session with all key partners at least every 90 days to review progress and plan the next phase.
  • Provide ongoing assurance as to the robustness and do-ability of the plan.
  • Build, develop, and forge strong and mutually beneficial relationships with all key collaborators to optimise delivery, outcomes, and ways of working.
What You'll Bring
  • 5+ years of demonstrable leadership and management experience within a fast-paced, dynamic transformation environment.
  • Demonstrable risk, issue, and dependency management experience, engaging with the Lines of Defence.
  • Change Management and Change delivery experience at a Project, Programme, and ideally at a Portfolio level.
  • Experience of multi-Initiative delivery, building effective relationships with all partners, and motivating to achieve win-win outcomes.
  • Strong leadership abilities with the ability to drive and motivate a team of project and product experts to achieve the Aviva Canada strategic outcomes.
  • Knowledge of working with Business and IT Partners, their platforms, and their delivery methods.
  • Excellent partner management and influencing in a complex transformation arena.
  • Ability to foresee and articulate risks, issues, and dependencies and put in place appropriate mitigations both to programme delivery and business 'outcome' risks, recognising where partner concern is required.
  • Ability to disseminate sometimes fragmented or contrary information and data to get to the root of the issue and use appropriate partner concerns or strategies to solve problems and/or clear blockers.
  • Ability to challenge the norm, seek out opportunities to improve, and drive effective delivery in a balanced risk management approach.
  • Ability to manage both complexity and volume of demand.
  • Understanding of the Canada business areas and marketplace.
  • Resilient to challenge at the most senior level while building and maintaining relationships.
What You'll Get
  • A compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.
  • Outstanding Career Development opportunities.
  • We'll support your professional development education.
  • Competitive vacation package with the option to purchase 5 extra days off per year.
  • Employee-driven programs focused on gender, LGBTQ+, origins, diversity, and inclusion.
  • Corporate wellness programs to support our employees' physical and mental health.
  • Hybrid flexible work model.

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