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Customer Solutions Coordinator

2 months ago


Richmond Hill, Ontario, Canada Olympus Corporation of the Americas Full time
Job Summary

We are seeking a highly organized and detail-oriented Customer Solutions Coordinator to join our team at Olympus Corporation of the Americas. As a key member of our customer service team, you will be responsible for facilitating the order entry of medical devices and equipment, as well as providing exceptional customer service to our clients.

Key Responsibilities
  • Order Management: Facilitate the order entry of medical devices and equipment, ensuring accurate and timely delivery to our clients.
  • Customer Service: Provide exceptional customer service to our clients, responding to inquiries and resolving issues in a professional and timely manner.
  • Communication: Effectively communicate with internal stakeholders, including sales teams and logistics departments, to ensure seamless order processing and delivery.
  • Problem-Solving: Identify and resolve issues related to order processing, customer service, and inventory management.
  • Continuous Improvement: Collaborate with the customer service team to identify areas for improvement and implement process changes to enhance customer satisfaction and efficiency.
Requirements
  • Education: High School Diploma or equivalent required.
  • Experience: Minimum of 2 years customer service-related experience requested.
  • Skills: Basic to medium Microsoft Office skills required. Experience with order entry ERP systems an asset.
Why Work with Us

Olympus Corporation of the Americas is a leading medical technology company dedicated to making people's lives healthier, safer, and more fulfilling. We offer a comprehensive benefits package, including competitive salaries, annual bonuses, comprehensive medical benefits, and pension plans. Our company culture values diversity, equity, and inclusion, and we strive to create a workplace where everyone can thrive.