Customer Solutions Coordinator

1 month ago


Richmond Hill, Ontario, Canada Olympus Corporation of the Americas Full time
Job Title: Customer Solutions Coordinator

We are seeking a highly skilled and experienced Customer Solutions Coordinator to join our team at Olympus Corporation of the Americas. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our customers, ensuring their needs are met and exceeded.

Key Responsibilities:
  • Provide timely and effective customer service and support via phone, email, and other communication channels.
  • Process and fulfill customer orders, ensuring accuracy and efficiency.
  • Respond to customer inquiries and resolve issues in a professional and courteous manner.
  • Collaborate with sales and field service teams to ensure seamless customer experience.
  • Maintain accurate records and reports, ensuring compliance with company policies and procedures.
Requirements:
  • High school diploma or equivalent required.
  • Minimum of four to five years' experience in customer service is required.
  • Medium to advanced Microsoft Office skills required.
  • Ability to work flexible hours.
Preferred Qualifications:
  • Experience as a leader or trainer is an asset.
  • Experience with JDE or SAP is an asset.
Why Join Olympus?

We offer a holistic employee experience that supports personal and professional well-being through meaningful work, equitable offerings, and a connected culture.

Our benefits and incentives include:

  • Competitive salaries and annual bonuses.
  • Comprehensive medical benefits and pension plan.
  • Generous paid vacation and sick time.
  • Paid parental leave and adoption assistance.

We are committed to building a diverse, inclusive, and authentic workplace, recognizing diversity in people, views, and lifestyle choices, and emphasizing the importance of inclusion and mutual respect.

Let's realize your potential, together.



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