Client Service Specialist, Commercial Banking Distribution
4 weeks ago
We are seeking a highly organized and detail-oriented Client Service Specialist to join our Commercial Banking team in Canada. As a key member of our team, you will provide exceptional client service and support to our clients, ensuring their needs are met and exceeded.
Key Responsibilities- Provide client service and support to a portfolio of existing and prospective clients, including onboarding, client servicing, and credit-related tasks.
- Work closely with Senior Client Relationship Managers and Credit Analysts to ensure seamless client service and support.
- Coordinate efforts with internal partners, including the Business Service Center, Enhanced Due Diligence Unit, CRA, and Global Banking and Markets, to ensure loan funding and business account openings are fulfilled as per customer expectations.
- Provide status information on the progress of various fulfillment, KYC, AML onboarding, and service requests, and ensure bottlenecks or delays are promptly escalated with a plan to resolve.
- Look for opportunities to make suggestions to continually improve processes and client satisfaction metrics.
- College/University degree or equivalent work experience.
- Strong commitment to excellent client service and ability to work with clients to resolve issues in an amicable and prompt manner.
- Strong organizational skills to coordinate and prioritize a number of concurrent requests from different Relationship Managers.
- Strong interpersonal skills to obtain agreements within Commercial Banking and partners.
- Strong written and verbal skills with proven ability to engage stakeholders and clients.
- Good knowledge of Onboarding, Know Your Customer, Anti Money Laundering processes.
- Good knowledge of fulfillment processes and roles of partners.
- Good knowledge of Commercial Banking partners and their involvement in servicing clients.
Work in a standard office-based environment; non-standard hours are a common occurrence. No travel.
Location(s): Canada : Ontario : Markham
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Markham, Ontario, Canada Scotiabank Full timeJob SummaryWe are seeking a highly organized and detail-oriented Client Service Specialist to join our Commercial Banking team in Canada. As a key member of our team, you will provide exceptional client service and support to our clients, ensuring their needs are met and exceeded.Key ResponsibilitiesProvide client service and support to a portfolio of...
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Markham, Ontario, Canada Scotiabank Full timeJob SummaryWe are seeking a highly organized and detail-oriented Client Service Specialist to join our Commercial Banking team in Canada. As a key member of our team, you will provide exceptional client service and support to our clients, ensuring their needs are met and exceeded.Key ResponsibilitiesProvide client service and support to a portfolio of...
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