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Technical Training Specialist
2 months ago
Mitsubishi Motor Sales of Canada, Inc. is an equal opportunity employer committed to fostering an inclusive and accessible work environment. We are seeking a highly skilled Technical Training Specialist to join our team.
Key Responsibilities- Provide technical assistance to dealership technicians and MMSCAN field staff to repair customer vehicles and identify emerging issues.
- Investigate and analyze product complaints and emerging issues, providing preliminary analysis to internal departments.
- Develop and deliver high-level technical support and automotive service technical training courses to improve dealership service technician vehicle repair skills and job performance.
- Track and follow-up on all technical support calls to ensure complete and competent repair and to understand and bring to closure issues that remain open.
- Prepare detailed written reports and provide accurate and timely feedback to DPSM on dealer and field issues.
- Travel as necessary to investigate field product complaints and emerging issues.
- Validate product quality conditions and improvement initiatives.
- Facilitate the effective delivery of technical support to Mitsubishi Motors dealership technicians to improve vehicle repair skills and job performance.
- Practice the continuous improvement of automotive technical and facilitation skills to ensure the quality and effectiveness of all technical support operations meets or exceeds MMSCAN standards.
- Assist in the daily operation and maintenance of the training vehicle pool, facility, tools, and equipment.
- Assist in the development of Service Technical Training courses to ensure appropriateness to Canadian requirements and laws.
- Provide field feedback information and subject matter expertise assistance in the development of technical training curriculum, training pilot, and train-the-trainer sessions.
- Administer class participant enrollment processes and course completion records.
- Practice the continuous improvement of automotive technical and facilitation skills to ensure the delivery quality and effectiveness of all training courses meets or exceeds MMSA standards.
- Provide technical review expertise in the development of technical service bulletins, newsletters, special tools, and service equipment as requested.
- Provide special project assistance as requested by management.
- 2 or more years of wholesale/retail experience in the automotive or related industry.
- 2 or more years of prior call center/customer service experience.
- High school diploma, GED, or equivalent certificate.
- 6 - 8 years of hands-on automotive technical experience, including positions such as service technician, service manager, training instructor, and/or instructional designer.
- Class A Inter-Provincial Technician's license (ASE certification in general automotive repair (Tests A1-A8 and L1) considered an asset).
- BA/BS degree in vocational/secondary education or equivalent combination of education and experience.