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Entry-Level Liability Claims Adjuster
2 months ago
SCM Insurance Services
Position: Junior Liability Claims Adjuster - Full-Time Permanent
About SCM Insurance Services: We take pride in our dedicated workforce and it reflects in our operations:
- Become part of a network of over 700 independent adjusters across various provinces and territories.
- Your career path can expand into diverse claims lines, management roles, or new opportunities throughout Canada.
- Utilize our cutting-edge iAdjust software, crafted by adjusters for adjusters, continuously updated by our skilled programming team.
- Receive support from knowledgeable local claims personnel, centralized after-hours assistance, and dictation services.
- Your claims assignments are driven by senior management and business development teams nationwide.
- Enjoy compensation for your billable hours along with a flexible benefits plan tailored to your needs, offering both taxable and non-taxable health care spending options.
- Collaborate with other SCM Insurance services including RMS Risk Management, XPERA Risk Mitigation & Security, ESM Emergency Security Management, SCM Health Solutions, IPG International Programs Group, PARIO Engineering and Environmental Sciences, and OPTA Information Intelligence.
- We reimburse your continuous education expenses to help you maintain your professional license.
- Your workload is managed to ensure high-quality service and effective case management.
This position entails investigating and adjusting low to moderate general liability claims, such as bodily injury and slip and fall incidents.
The ideal candidate will deliver SCM's standard of quality service, facilitating prompt and fair resolution of claims in accordance with corporate policies, while also identifying and pursuing business development opportunities.
Key Competencies:
- Strong analytical abilities to identify cause and effect relationships.
- Demonstrated investigative skills.
- Capability to interpret policy coverage effectively.
- Proficient in Microsoft Office Suite, including Word, Excel, and Outlook.
- Excellent written and verbal communication skills.
- Aptitude for drawing valid conclusions and articulating them clearly.
- Proactive and positive customer service approach, ensuring timely responses to inquiries.
- Exceptional organizational skills with the ability to prioritize and manage competing demands effectively.
Primary Responsibilities:
- Investigate, negotiate, and resolve liability claims.
- Conduct field investigations as necessary within account guidelines.
- Initiate contact in accordance with account protocols.
- Provide reports to clients as per account specifications.
- Identify liability risks, recommend reserves, suggest necessary investigations, prepare action plans, and negotiate settlements.
- Deliver a high standard of customer service to clients and insured parties.
Qualifications:
- A university degree or relevant post-secondary education in insurance.
- Must be licensed in all provinces except Quebec, having completed several CIP courses; preference for candidates with CIP designation.
- 1-2 years of experience in liability claims, particularly in slip/trip and fall cases; experience with represented claimants is advantageous.
Work Environment:
SCM Insurance Services and its affiliates encourage applications from individuals with disabilities. Accommodations are available upon request during the recruitment and assessment process.
Note for Recruitment Agencies:
SCM Insurance Services will not accept unsolicited resumes from third-party recruiters and requests that agencies refrain from contacting SCM employees or managers directly regarding candidate submissions. SCM will not pay a fee for any placements resulting from unsolicited resumes.
