Operations Manager
1 week ago
We are seeking a highly skilled and experienced Operations Manager to join our team at Sephora. As a key member of our operations team, you will be responsible for ensuring the smooth day-to-day operations of our store, including managing inventory, visual merchandising, and supply management.
Key Responsibilities- Operational Excellence: Lead the operations of the store, ensuring the execution of all operations-focused processes and adherence to company standards.
- Inventory Management: Manage the inventory of the store, including shipping, receiving, and returning merchandise, cycle counting, and ensuring all processes are completed within company guidelines and timeframes.
- Visual Merchandising: Manage the merchandising concepts and on-stage visuals to ensure they meet company standards. Manage in-house and/or third-party cleaning crews, providing feedback, coaching, and escalation as necessary.
- Supply Management: Manage the process of maintaining appropriate budget and quantity of supplies, testers, and samples for the store.
- Performance Assessment & Development: Participate in the management of all performance management situations for the operations team, ensuring timely feedback for improvement is delivered and followed up on as necessary.
- Client Engagement: Regularly act as the Manager on Duty within the store, engaging with Beauty Advisors and clients on the sales floor whenever possible.
- Budget Strategy: Demonstrate a strong understanding of the store's sales performance, staffing, payroll, and other controllable expenses, and develop effective budget strategies.
- 1-3 years of experience in a similar role at a similar volume store or equivalent internal experience.
- Proven ability to influence peers and provide feedback.
- Strong store operations skills.
- Effective time management and problem-solving skills.
We are a leading beauty retailer with a passion for delivering exceptional customer experiences. We offer a dynamic and supportive work environment, with opportunities for growth and development. As a member of our team, you will enjoy:
- The People: Work with a talented and dedicated team of professionals who share your passion for beauty and customer service.
- The Perks: Enjoy discounts, gratis, and exclusive brand events, as well as opportunities to develop your skills and advance your career.
- The Education: Take advantage of our comprehensive training programs, designed to help you achieve your professional goals.
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