Operations Manager

2 months ago


Montreal, Quebec, Canada US Tech Solutions Full time

Responsibilities:

Supply Operations:

Optimize operations: Provide recommendations to reduce onboarding SLA, improve operational rigor, and optimize accountability between Market Managers and ACC

Operations management: Adopt a data-driven approach to ops workflows and systems enhancements

Reporting: Drive weekly reporting on New Active Listings, onboarding SLA, churn and reactivations. Identify opportunities to combine supply and quality reporting for Luxe leadership

Content accuracy: Collaborate with Host Comms to deliver campaigns asking Hosts to attest the accuracy of their listings

Tooling:

Ops tooling: Work in step with Scaled Ops on dedicated ops tooling intake and roll-outs. Document expected product changes and progress to date, update operational processes and develop training materials

Product migration: Serve as a change agent by designing and implementing change management strategies and deliver training sessions that facilitate the smooth adoption of new processes and tools across Luxe Host Operations

Stakeholder management: Build strong relationships with cross-functional partners across Market Managers, Product, Tooling, BizTech and ACC

Client Capability Center (ACC):

Partner management: Monitor daily and weekly reports and escalate edge cases to team lead and Senior Specialist

Productivity reporting: Drive weekly reporting on partner team's productivity on onboarding and content accuracy clean-ups

Skills:

5+ years of operations management experience, with an emphasis on supply processing best practices & methodologies

Extraordinary project management skills and demonstrated experience leading complex, global programs and processes

Deep knowledge and experience using collaborative project management tools, processes, and CRM systems (e.g., Salesforce, G Suite etc)

Excellent communication (written & verbal) and interpersonal skills with strong executive presence that will enable you to earn trust at all levels

Skilled in packaging and presenting complex analysis and recommendations clearly (Google Slides, Google Sheets and SQL)

Ability to apply systems thinking to problem solving (e.g., Connecting a single problem to broader programs and tooling requirements)

Experience building data interfaces in Salesforce and/or Airtable to streamline reporting, tracking and operational efficiencies

Background in enablement functions like training and change management

About US Tech Solutions:

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit ) .

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.



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