Senior Manager of Sales Performance and Enablement

1 month ago

Montreal, Quebec, Canada Lightspeed Full time

We are seeking a Senior Manager of Sales Performance and Enablement for our Capital division within the Revenue Operations team. This role is pivotal in ensuring the effectiveness of our go-to-market strategies. As the Senior Manager, you will play a crucial role in supporting the Sales organization to meet our corporate objectives through exceptional enablement of our sales personnel.

Key Responsibilities:

  • Sales Enablement Initiatives: Develop, propose, and execute sales enablement initiatives aimed at boosting the performance of the Capital sector.
  • Sales Call Analysis: Review sales calls to pinpoint improvement opportunities and formulate strategies to enhance outcomes.
  • Onboarding for New Employees: Participate in the onboarding process for new team members across the Sales organization.
  • Comprehensive Coaching: Conduct advanced training sessions for fully onboarded Capital Account Managers on effectively marketing financial services.
  • Enablement Communication: Ensure the Sales organization is updated and trained on internal process modifications, new technology implementations, product updates, and revenue strategies.
  • Change Adoption Assistance: Aid teams in embracing new processes until they are fully integrated.
  • KPI Development: Collaborate with Leadership and Revenue Operations to establish key performance indicators for onboarding and enablement adoption.
  • Performance Assessment: Work alongside regional Leadership and Revenue Operations to evaluate regional performance and assist teams in identifying training requirements.
  • Training Resources: Partner with regional leaders, marketing, strategy, and enablement teams to create and refresh training materials, including sales scripts, case studies, and presentations.
  • Culture of Feedback: Foster a culture of feedback and continuous improvement by actively collecting insights from training and enablement initiatives.
  • Regional Contributions: Share regional insights on global initiatives with the broader Revenue Operations and Sales Leadership teams. Participate in regular meetings to provide updates on enablement efforts.

Qualifications:

  • Experience: 6-8 years in a relevant field, ideally within a FinTech or Financial Services environment:
    • Sales Experience: 3-4 years in a sales role with quota responsibilities (Account Executive/Account Manager).
    • Training and Enablement Experience: 3-4 years in training and enablement roles.
  • Demonstrated expertise in designing and implementing onboarding and enablement programs.
  • Proven ability to leverage a data-driven approach to assess success and identify improvement areas.

Preferred Qualifications:

  • Analytical Skills: Strong background in data analysis to derive actionable insights and effectively communicate these to stakeholders.
  • Communication Proficiency: Excellent verbal and written communication skills, capable of presenting complex information clearly.
  • Relationship Management: Proven track record of building strong relationships with cross-functional teams in a dynamic environment.
  • Self-Motivated and Curious: A proactive individual with a natural curiosity, always seeking to learn and enhance skills.
  • Strategic Leadership: Ability to influence and drive strategic initiatives across the organization, showcasing leadership without direct authority.

We recognize that candidates possess diverse experiences beyond their resumes. If you believe you could be a fit for this role, we encourage you to apply.

Benefits:

  • Flexible work environment.
  • Career advancement opportunities in a rapidly growing company.
  • Collaborative team atmosphere conducive to personal impact.

Additionally, enjoy a variety of benefits designed to support your well-being:

  • Employee share ownership program.
  • Flexible working arrangements and unlimited paid time off.
  • Mental health resources and counseling services.
  • Health and wellness benefits.
  • Volunteer day to contribute to community initiatives.

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