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Senior Manager of Sales Performance and Enablement

3 months ago


Montreal, Quebec, Canada Lightspeed Full time

We are seeking a Senior Manager of Sales Performance and Enablement within our Revenue Operations division. This role is essential to the effectiveness of our go-to-market strategies. As the Senior Manager, you will play a pivotal role in supporting the Sales organization to meet our corporate objectives by fostering exceptional enablement practices for our sales teams.

Key Responsibilities:

  • Sales Enablement Initiatives: Develop, propose, and execute programs aimed at enhancing the performance of the Capital sector.
  • Sales Call Analysis: Review sales interactions to pinpoint improvement opportunities and create initiatives for enhanced outcomes.
  • Onboarding New Talent: Participate in the onboarding process for new team members across the Sales organization.
  • Advanced Coaching: Conduct comprehensive training sessions for experienced Capital Account Managers on effectively marketing financial services.
  • Enablement Communication: Ensure the Sales organization is updated and trained on internal process modifications, new technology implementations, product updates, and revenue strategies.
  • Change Adoption Assistance: Aid teams in embracing new changes until they are fully integrated.
  • KPI Development: Collaborate with Leadership and Revenue Operations to establish key performance indicators for onboarding and enablement adoption.
  • Performance Assessment: Work alongside regional Leadership and Revenue Operations to evaluate regional performance and assist teams in identifying training requirements.
  • Training Resources: Partner with regional leaders, marketing, strategy, and enablement teams to create and refine educational materials, including sales scripts, case studies, and presentations.
  • Feedback Promotion: Foster a culture of feedback and continuous improvement by actively soliciting input from training and enablement initiatives.
  • Regional Contributions: Share regional insights on global initiatives with the broader Revenue Operations and Sales Leadership teams. Participate in weekly calls to provide updates on enablement initiatives.

Qualifications:

  • Experience: 6-8 years in a relevant field, ideally within a FinTech or Financial Services context:
    • Sales Experience: 3-4 years in a sales role with quota responsibilities (Account Executive/Account Manager).
    • Training Experience: 3-4 years in a training and enablement capacity.
  • Demonstrated expertise in designing and implementing onboarding and enablement programs.
  • Proven ability to apply a data-driven methodology to enablement, measuring success and identifying growth opportunities.

Preferred Qualifications:

  • Analytical Skills: Strong capability in utilizing data to derive actionable insights and effectively communicate these to stakeholders.
  • Communication Proficiency: Exceptional verbal and written communication skills, with the ability to present complex information clearly.
  • Relationship Management: Proven track record of establishing strong connections with cross-functional teams in a dynamic environment.
  • Proactive Mindset: A self-motivated individual with a natural curiosity, always looking to learn and enhance skills.
  • Strategic Leadership: Ability to influence and drive strategic initiatives across the organization, showcasing leadership without direct authority.

We recognize that candidates possess diverse experiences beyond their resumes. If you feel you may not meet every requirement, we encourage you to apply and share your unique qualifications.

Benefits:

  • Flexible work environment.
  • Career advancement opportunities in a rapidly growing company.
  • Work within a team that values growth and impact.

Enjoy a comprehensive benefits package designed to support your well-being:

  • Employee share ownership program.
  • Flexible working arrangements and unlimited paid time off.
  • Mental health resources and counseling services.
  • Health and wellness programs.
  • Volunteer opportunities to contribute to the community.