Director, Service Operations

3 days ago


Windsor, Ontario, Canada Downtownwindsor Full time
Job Description

Job Title: Director, Service Operations

Company: Downtownwindsor

Job Type: Full-time

Location: Downtownwindsor

Job Category: Management

About Us:

Downtownwindsor is a leading provider of utility services, committed to delivering exceptional customer experiences and innovative solutions.

Job Summary:

We are seeking an experienced Director, Service Operations to lead our Technical Services, Metering, and Billing functions. As a key member of our senior management team, you will be responsible for overseeing the development, implementation, and maintenance of our meter-to-cash strategies, ensuring seamless operations and customer satisfaction.

Key Responsibilities:

  • Develop and implement business plans, including departmental budgets and strategic initiatives
  • Lead the development and recommendation of approved meter-to-cash strategies for electricity and water services
  • Provide strategic advice and tactical support to management on Technical Services, Metering, and Billing matters
  • Manage and mentor staff, promoting a culture of excellence and innovation
  • Collaborate with cross-functional teams to drive process improvement and customer satisfaction

Requirements:

  • Minimum 10 years' experience in Technical Services, Metering, or Billing, with 5 years at a senior-level role
  • University degree in Engineering, Computer Science, Business, Technology, or a related discipline
  • Strong knowledge of utility metering infrastructure, AMI systems, MDMR, and wholesale metering applications
  • Experience with policy development, project management, planning, and promoting process improvement
  • Excellent communication and leadership skills

What We Offer:

Downtownwindsor offers a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.

How to Apply:

If you are a motivated and experienced professional looking to join a dynamic team, please submit your application, including your resume and cover letter, to [insert contact information].



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