Director, Service Operations
3 days ago
Job Title: Director, Service Operations
Company: Downtownwindsor
Job Type: Full-time
Location: Downtownwindsor
Job Category: Management
About Us:
Downtownwindsor is a leading provider of utility services, committed to delivering exceptional customer experiences and innovative solutions.
Job Summary:
We are seeking an experienced Director, Service Operations to lead our Technical Services, Metering, and Billing functions. As a key member of our senior management team, you will be responsible for overseeing the development, implementation, and maintenance of our meter-to-cash strategies, ensuring seamless operations and customer satisfaction.
Key Responsibilities:
- Develop and implement business plans, including departmental budgets and strategic initiatives
- Lead the development and recommendation of approved meter-to-cash strategies for electricity and water services
- Provide strategic advice and tactical support to management on Technical Services, Metering, and Billing matters
- Manage and mentor staff, promoting a culture of excellence and innovation
- Collaborate with cross-functional teams to drive process improvement and customer satisfaction
Requirements:
- Minimum 10 years' experience in Technical Services, Metering, or Billing, with 5 years at a senior-level role
- University degree in Engineering, Computer Science, Business, Technology, or a related discipline
- Strong knowledge of utility metering infrastructure, AMI systems, MDMR, and wholesale metering applications
- Experience with policy development, project management, planning, and promoting process improvement
- Excellent communication and leadership skills
What We Offer:
Downtownwindsor offers a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.
How to Apply:
If you are a motivated and experienced professional looking to join a dynamic team, please submit your application, including your resume and cover letter, to [insert contact information].
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