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Director of Service Operations
2 months ago
Director Service Operations
The MEARIE Group is seeking a highly experienced and skilled Director Service Operations to join our team. As a senior management representative, you will be responsible for overseeing the Technical Services, Metering and Billing functions of the organization.
Key Responsibilities:
- Lead the development, recommendation, and implementation of approved meter-to-cash strategies for both electricity and water in support of meeting the organization's current and future needs.
- Provide strategic advice and tactical support to all levels of management as to Technical Services, Metering and Billing matters.
- Manage managerial and supervisory resources as well as the preparation and management of business plans and corresponding departmental budgets for these areas of responsibility.
Requirements:
- Minimum of ten (10) years' experience within the Technical Services, Metering or Billing field with five (5) years at a senior-level role.
- University degree in Engineering, Computer Science, Business, Technology or a related discipline relevant to the position and industry.
- Professional Engineer (P. Eng) is considered an asset.
- Knowledge and experience directly related to utility metering infrastructure (electricity and water), AMI systems, MDMR and wholesale metering applications is considered an asset.
- Thorough understanding of a utility's meter-to-cash processes and revenue assurance principles.
- Working knowledge of relevant legislative requirements, regulatory bodies regulations and guidelines within areas of responsibility.
- Experience working in a unionized environment is preferred.
- Knowledge and experience with budgeting and financial review.
- Experience with policy development, project management, planning and promoting process improvement.
- Strong skills in writing business/technical reports, including executive and board of director level reporting.
- Strong and effective interpersonal, communication, negotiation, and dispute-resolution skills.
- Demonstrated ability to lead, manage, mentor, and motivate staff.
- Ability to understand the organization and take an enterprise perspective.
What We Offer:
- A dynamic and challenging work environment.
- Opportunities for professional growth and development.
- A competitive compensation package.
