Senior Service Engineer

2 days ago

Burnaby, British Columbia, Canada OSI Maritime Systems Ltd. Full time

About OSI Maritime Systems Ltd.

OSI Maritime Systems Ltd. is a leading provider of integrated navigation and tactical solutions designed for naval and maritime security operations. Our company has a rich history of innovation, having introduced the first electronic chart system for the maritime market in 1977 and revolutionizing navigation. Today, we operate in a dynamic industry, delivering complex support solutions to government and military customers worldwide.

The Role

The Senior Service Engineer provides critical engineering support for the integration and problem diagnosis of OSI's navigational system products. This role requires a professional with a strong background in engineering, preferably in the military domain, and experience in delivering complex support solutions to government and military customers. The successful candidate will be responsible for assembling, testing, installing, configuring, servicing, and repairing OSI products and navigational systems at customer sites worldwide.

Key Responsibilities

  • Provide engineering support for the integration and problem diagnosis of OSI's navigational system products.
  • Assemble, test, install, configure, service, and repair OSI products and navigational systems at customer sites worldwide.
  • Diagnose and repair hardware assembly problems, software configuration, network, and integration issues.
  • Assist the Systems Engineering and Software Test departments in designing, developing, and implementing system test environments in support of product development and project requirements.
  • Support the Training team in developing and delivering technical training to customers on system installation, maintenance, and problem diagnosis.
  • Organize and manage team tasks and activities related to the role.
  • Provide customer helpdesk email and telephone support through the OSI Support team.
  • Discuss technical issues relating to the setup and configuration of OEM sensors and equipment with the OEM.
  • Provide Service Engineering support and advice to internal staff in resolving technical problems.
  • Maintain required records and complete them in accordance with Service procedures.
  • Produce and maintain all required documentation in compliance with company requirements and ISO 9001:2015 standards.
  • Perform all required testing for relevant products and maintain the required documents in the Company databases.
  • Mark proven discrepancies in drawings and documentation and forward the markups to the relevant department for correction.
  • In conjunction with the Systems Engineering department, create and/or edit as-built drawings and documentation when tasked with design of OSI Systems.
  • Use supplied SW and FW tools to interrogate and diagnose issues, configure and update OSI Navigation subsystems and systems.
  • Assess supplied SW and FW tools with reference to update and inclusion of new tools to enhance OSI Service capability.
  • Ensure tools, equipment, material, and any documentation required for each job is in good order.
  • Ensure awareness of and compliance to all applicable employment, environmental, health, and WCB safety legislation.
  • Perform additional project-associated tasks as required and determined by the Service Supervisor and Supportability Manager.

Requirements

  • Education: Degree in Engineering or related field, or Diploma in Electrical/Electronic Engineering.
  • Experience: Minimum of 7 years of Engineering experience preferably in the military domain; experience in the delivery of complex support solutions to government/military customers is an asset.
  • Skills: Minimum of 5 years of practical work experience in a Service Engineering environment, preferably in marine electronics; experience in building and troubleshooting computer issues, radar, and electronic sensors is an asset. Experience with navigation products is an asset. Extensive knowledge of Electronic and Windows operating systems; working knowledge of system networks and software scripting; excellent customer relation, prioritization, organizational, multi-tasking, and communication skills; detail-oriented; ability to work independently as well as part of a team. A working understanding of communication and data transfer standards is essential.
  • Other: Ability and willingness to travel (must have a valid passport) and continually learn new procedures and techniques; must be eligible to meet and maintain requirements for security clearance as applicable and if required must be able to work additional hours to meet the objectives of the position.

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