Delivery Partner Manager
1 week ago
Job Title: Delivery Partner Manager - Bilingual
Job Summary:
We are seeking a highly skilled and experienced Delivery Partner Manager to join our team at Palette Skills. As a key member of our organization, you will be responsible for supporting, monitoring, and optimizing the performance of delivery partners to ensure the successful execution of upskilling programs.
Key Responsibilities:
- Support and monitor delivery partners to ensure program metrics are being met and align with program outcomes.
- Cultivate and maintain strong relationships with delivery partners, fostering open communication, trust, and collaboration.
- Collaborate with cross-functional teams to strategically identify and plan delivery partner support tools and events aimed at enhancing program outcomes.
- Identify risks, challenges, and issues that may arise during program delivery and effectively work with delivery partners and internal teams to develop solutions and implement corrective actions.
- Communicate program updates, changes, and important information to the Senior Manager and internal stakeholders.
- Collaborate with the marketing team on participant and employer recruitment campaigns to support delivery partner outcomes.
- Ensure delivery partners fulfill regular reporting requirements to Palette Skills in a timely and effective manner.
- Collaborate with the finance department to manage the quarterly program claims process, ensuring compliance with financial requirements and deadlines.
- Establish and maintain processes to ensure consistency in outcome tracking and delivery partner performance management.
Requirements:
- Bilingual with strong communication skills in both French and English (verbal and written); Francophones preferred.
- Proven success with partner/client recruitment, onboarding, and support.
- Creative and proactive thought leadership that seeks out opportunities for mutually beneficial partnerships.
About Us:
Palette Skills is an inclusive workplace and part of our mission is to support people through career transitions. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.
What We Offer:
- Remote first workplace.
- 2 week end of year shut down.
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