Delivery Partner Manager

4 days ago


Canada Palette Skills Full time $70,000 - $75,000
Job Description

Job Title: Delivery Partner Manager

Job Summary:

We are seeking a highly skilled Delivery Partner Manager to join our team at Palette Skills. As a key member of our organization, you will be responsible for supporting, monitoring, and optimizing the performance of delivery partners to ensure the successful execution of upskilling programs.

Key Responsibilities:

  • Support and Monitor Delivery Partners: Collaborate with delivery partners to ensure the successful execution of upskilling programs, fostering strong partnerships and adherence to quality standards.
  • Recruit and Onboard External Review Panel Members: Assist with the recruitment, onboarding, and contracting of External Review Panel Members to facilitate the review process.
  • Cultivate and Maintain Relationships: Cultivate and maintain strong relationships with delivery partners, fostering open communication, trust, and collaboration.
  • Assess and Improve Performance: Monitor and assess delivery partner performance to ensure program metrics are being met, and align with program outcomes.
  • Collaborate with Cross-Functional Teams: Collaborate with cross-functional teams, including Operations, Learning Sandbox, and Research and Evaluation, to strategically identify and plan delivery partner support tools and events aimed at enhancing program outcomes.
  • Identify and Address Risks: Identify risks, challenges, and issues that may arise during program delivery and effectively work with delivery partners and internal teams to develop solutions and implement corrective actions ensuring program success.
  • Communicate Program Updates: Communicate program updates, changes, and important information to the Senior Manager and internal stakeholders.
  • Support Marketing Efforts: Collaborate with the marketing team on participant and employer recruitment campaigns to support delivery partner outcomes.
  • Manage Reporting Requirements: Ensure delivery partners fulfill regular reporting requirements to Palette Skills in a timely and effective manner, providing necessary support and guidance.
  • Collaborate with Finance Department: Collaborate with the finance department to manage the quarterly program claims process, ensuring compliance with financial requirements and deadlines.
  • Establish Processes: Establish and maintain processes to ensure consistency in outcome tracking and delivery partner performance management, including developing and documenting Standard Operating Procedures (SOPs) that are tailored to the needs of the delivery partner manager team.

Requirements:

  • Bilingualism: Must be bilingual with strong communication skills in both French and English (verbal and written); Francophones preferred.
  • Project Management: Manage projects that support the above responsibilities for the delivery partner manager team.
  • Strategic Approaches: Collaborate with cross-functional teams and delivery partners to assist in building strategic approaches to delivery partner program support.
  • Project Planning: Create and execute project plans by appropriately prioritizing and assessing internal and external partners' capacity, resources, and timelines.
  • Continuous Improvement: Identify and implement opportunities for continuous improvement of delivery partner manager team processes, tools, and techniques to enhance efficiency and effectiveness.
  • Data Analysis: Analyze program data and share results with cross-functional teams to support and improve delivery partner outcomes.

About Palette Skills:

Palette Skills is an inclusive workplace and part of our mission is to support people through career transitions. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. You will report directly to the External Programs Manager (or designate), whose job is to support you and make sure that you have everything you need to succeed – budget, resources, access, subject matter expertise, etc.



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