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IT Support Specialist

2 months ago

DollardDes Ormeaux, Quebec, Canada Pantorama 1850 Full time

Job Summary:

Pantorama 1850 is seeking a highly skilled and detail-oriented IT Support Specialist to join our team. As a Junior IT/Help Desk Technician, you will be responsible for providing technical assistance to our end-users, troubleshooting technical issues, and ensuring the smooth operation of our IT systems.

Key Responsibilities:

  • Technical Support: Diagnose and troubleshoot technical issues using diagnostic techniques and relevant questions to resolve problems efficiently.
  • Problem Solving: Utilize analytical skills to identify and resolve complex technical issues.
  • End-User Support: Provide clear and concise guidance to end-users, ensuring they understand the technical solutions and processes.
  • System Management: Manage system backup and restore processes to ensure data integrity and availability.

Qualifications:

  • Bilingual: Fluency in French and English is required.
  • Education: A college degree in computer sciences is essential.
  • Communication and Organization: Excellent communication and organizational skills are necessary to manage multiple tasks and prioritize technical issues.
  • Technical Expertise: Proficiency in managing AS400 systems is required.

Work Schedule:

This is a full-time position, requiring 35 hours of work per week, Monday to Friday.