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Customer Support Specialist

2 months ago

Toronto, Ontario, Canada Brink's Canada Full time
About the Role

We are seeking a highly skilled Technical Support Specialist to join our team at Brink's Canada. As a key member of our customer support team, you will be responsible for providing exceptional technical support to our customers, ensuring their issues are resolved efficiently and effectively.

Key Responsibilities
  • Technical Issue Resolution: Troubleshoot and resolve technical issues related to our products and services, ensuring minimal downtime and maximum customer satisfaction.
  • Customer Communication: Engage with customers to understand their technical needs, provide clear explanations, and ensure they are satisfied with the resolution.
  • Process Improvement: Collaborate with internal teams to identify areas for process improvement, implement changes, and ensure seamless execution.
  • Device Management: Monitor and manage offline devices, review reports, and escalate issues to the next level of support as needed.
  • Onboarding and Offboarding: Manage the onboarding and offboarding process for new and existing customers, ensuring a smooth transition and minimal disruption.
  • Training and Development: Provide training and support to customers on our products and services, ensuring they have the necessary skills to maximize their usage.
  • Qualifications and Requirements
    • Technical Expertise: Strong technical knowledge and experience in a similar role, with the ability to troubleshoot and resolve complex technical issues.
    • Communication Skills: Excellent verbal and written communication skills, with the ability to communicate complex technical information to customers in a clear and concise manner.
    • Problem-Solving Skills: Strong problem-solving skills, with the ability to analyze complex issues and develop effective solutions.
    • Teamwork and Collaboration: Ability to work collaboratively with internal teams to achieve common goals and objectives.
    • Adaptability and Flexibility: Ability to adapt to changing priorities and deadlines, with a flexible approach to work.