Personal Insurance Team Leader
4 weeks ago
Position Overview:
The Manager of Personal Insurance Services will report directly to the Director of Personal Insurance. This role entails overseeing the development and support of a dedicated service team comprising front-line staff. The Manager will coordinate team activities to ensure that service standards and new business objectives are achieved, with a strong emphasis on client retention and operational efficiency.
Key Responsibilities:
- Inspire, direct, and empower your team through effective communication, coaching, and professional development.
- Create a workplace culture that promotes both individual and collective success.
- Manage team workloads effectively, conducting regular quality reviews to ensure compliance with established service and quality benchmarks.
- Perform monthly statistical analyses and generate reports on critical performance metrics.
- Identify opportunities for employee development and provide additional training as necessary.
- Collaborate with fellow leaders to establish strategic initiatives and metrics that align with the broader corporate business strategy.
- Maintain essential relationships and work in partnership with representatives from various personal insurance markets.
- Regularly disseminate market insights, including industry trends and coverage developments, to your team and colleagues to maintain a competitive edge.
Qualifications:
- A minimum of 5 years of experience in the insurance sector.
- Possession of a RIBO license.
- CAIB or CIP designation (or progress towards such designation) is considered an asset.
- A results-oriented and collaborative mindset.
- Previous experience in management or leadership roles is advantageous.
- Exceptional communication skills, both verbal and written, along with strong negotiation and interpersonal abilities.
- Capability to manage multiple priorities, demonstrating flexibility while maintaining a high level of accuracy and attention to detail.
- Self-motivated, energetic, and adaptable to change.
- Creative problem-solving skills.
About Cowan Insurance Group:
Cowan Insurance Group is a proudly independent and Canadian-owned entity that has been a leader in the insurance industry since its inception. We offer a comprehensive range of products, including commercial and personal insurance, group benefits, and wealth management solutions, providing our clients with exceptional, tailored insurance and risk management advice.
Our Distinctive Culture:
Integrity is at the core of our award-winning workplace culture, driving our commitment to help our clients, employees, and communities thrive. We value your passion, creativity, and drive, offering a fast-paced yet meaningful work environment.
Opportunities for Growth:
We believe in your potential and are committed to providing learning opportunities and mentorship to help you develop your expertise.
Benefits:
- Competitive salary.
- Immediate participation in our comprehensive benefits plan.
- Company-matched Retirement Savings Plan.
- Company-sponsored training and development programs.
- Opportunities for community involvement.
- Flexible hybrid work environment.
Equal Opportunity Employment:
We are an Equal Opportunity Employer, and selections will be made based solely on an individual's qualifications, knowledge, and experience, without regard to race, ancestry, place of origin, color, ethnic origin, citizenship, creed, sex, sexual orientation, disability, age, marital status, family status, or any other characteristic protected by law.
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