Client Relations Specialist

4 weeks ago


Montreal, Quebec, Canada Hercules SLR Full time

We are excited to announce an opening for a full-time Customer Service/Inside Sales Consultant to become a valuable member of our team. The successful candidate will demonstrate a proactive attitude and a commitment to delivering exceptional client experiences.

Our extensive compensation and benefits package includes:

  • Competitive salary structure
  • Generous RRSP matching program (5% after one year)
  • Comprehensive health and dental coverage (cost-share)
  • Convenient Monday to Friday 8-5 work schedule
  • Opportunities for personal and professional growth
  • A vibrant and enjoyable workplace atmosphere
  • Complimentary parking facilities

Key Responsibilities:

  • Oversee daily client interactions and sales operations with clients, Territory Managers, and product supply teams
  • Deliver outstanding client service through multiple communication channels
  • Assist Territory Managers in processing quotations, orders, and correspondence
  • Enhance client satisfaction through the development of industry and product knowledge
  • Efficiently execute clerical and support tasks

Qualifications:

  • High school diploma or equivalent is required
  • A minimum of 1 year of experience in industrial sales or a related customer service role
  • Bilingual proficiency in French and English
  • Previous experience in industrial environments is preferred
  • Customer Service training is advantageous
  • Ability to cultivate strong client relationships through effective problem-solving skills
  • Excellent organizational and time management skills
  • Legal authorization to work in Canada

About Hercules SLR: Hercules SLR is a Canadian enterprise based in Dartmouth, Nova Scotia, comprising six distinct companies, each specializing in equipment, products, and services for securing, lifting, and rigging applications. We are dedicated to enhancing the skills and capabilities of our employees while continuously improving our safety and customer service cultures.



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