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Client Relations Specialist
3 months ago
At Buffalo David Bitton, we pride ourselves on being a prominent lifestyle brand that excels in designing, sourcing, marketing, and retailing premium products across various categories. We are currently seeking a Client Relations Specialist to enhance our team.
Key Responsibilities:
- Assist clients with online orders, returns, and exchanges
- Address intricate customer service challenges and escalations
- Monitor lost shipments and manage follow-up on claims
- Oversee customer service processes and aim for ongoing enhancement
- Provide product and size information to engage customers
- Support diverse aspects of the online business, including operations and merchandising
- Collaborate with the Distribution Center and Logistics Team for effective issue resolution
Qualifications:
- Outstanding interpersonal and communication abilities
- A minimum of 3 years of relevant experience in e-commerce or retail
- Familiarity with Shopify or similar platforms is advantageous
- Detail-oriented with the capability to work autonomously
- Analytical mindset with strong problem-solving skills
Become a part of our vibrant community and engage in exciting initiatives at Buffalo David Bitton. We are dedicated to fostering diversity and inclusion within our workplace.
