Receptionist for Athabasca Motor Hotel

1 month ago

Jasper, Canada Athabasca Motor Hotel 1972 Ltd. Full time
Position Overview

The Front Desk Associate plays a crucial role in ensuring a welcoming atmosphere for guests at the Athabasca Motor Hotel. This position involves a variety of responsibilities that contribute to the overall guest experience.

Employment Details
  • Work Term: Permanent
  • Work Language: English
  • Hours: 30 hours per week
  • Education: Secondary (high) school graduation certificate
  • Experience: Previous experience is considered an asset
Work Environment
  • Staff accommodation is available
  • Located in a hotel, motel, or resort setting
  • Position situated in a rural area
  • Willingness to relocate is required
Key Responsibilities
  • Register incoming guests and allocate rooms accordingly
  • Manage group arrivals and departures efficiently
  • Handle room reservations, including taking, canceling, and modifying bookings
  • Provide comprehensive information regarding hotel amenities and services
  • Offer insights about local attractions and points of interest
  • Facilitate foreign currency exchanges
  • Process guest check-outs, calculate charges, and accept payments
  • Maintain accurate cash balances and complete financial reports
  • Keep track of room availability, reservations, and assignments
  • Adhere to emergency and safety protocols
  • Perform clerical tasks such as faxing, filing, and photocopying
  • Answer phone calls and relay messages effectively
  • Assist guests with special requirements
  • Contact guests to provide requested wake-up calls
  • Deliver exceptional customer service
Technical Skills
  • Experience with multi-line switchboards
  • Proficient in word processing software
  • Familiarity with database management systems
  • Knowledge of computerized bookkeeping systems
  • Experience with central reservation systems (CRS)
  • Proficient in spreadsheet applications
  • Competent in internet usage
Transportation and Travel
  • Personal transportation is required
  • Travel expenses are not covered by the employer
Work Conditions
  • Attention to detail is essential
  • Ability to thrive in a fast-paced environment
  • Capability to stand for extended periods
  • Ability to work effectively under pressure
Personal Attributes
  • Strong client focus
  • Dependable and reliable
  • Excellent interpersonal skills
  • Strong oral and written communication skills
  • Flexible and adaptable
  • Good judgment and decision-making abilities
  • Organized and detail-oriented
  • Team-oriented
Screening Questions
  • Are you legally authorized to work in Canada?
  • Do you have relevant experience in this field?
Benefits
  • Health Benefits: Dental plan, disability benefits, health care plan, vision care benefits
  • Financial Benefits: Bonus opportunities, group insurance benefits, life insurance
  • Long-term Benefits: Long-term care insurance, maternity and parental benefits
  • Other Benefits: Free parking, on-site amenities, housing options available

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