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Hotel Operations Manager

2 months ago

Jasper, Canada Athabasca Motor Hotel 1972 Ltd. Full time
{"h2": "Job Summary"}

Athabasca Motor Hotel 1972 Ltd. is seeking a highly skilled and experienced Hotel Assistant Manager to join our team. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our hotel, ensuring exceptional guest experiences, and driving revenue growth.

Key Responsibilities
  • Supervise and manage a team of staff, providing guidance and support to ensure excellent service delivery.
  • Perform front desk duties, including check-in, check-out, and guest services.
  • Prepare and manage budgets, monitor revenues and expenses, and make informed decisions to optimize hotel performance.
  • Oversee maintenance activities, ensuring the hotel's facilities and equipment are well-maintained and meet high standards.
  • Enforce policies and procedures, addressing customer complaints and concerns in a professional and courteous manner.
  • Assist guests with special needs, providing personalized support and ensuring their stay is comfortable and enjoyable.
  • Establish work schedules, ensuring adequate staffing levels to meet guest demands.
Requirements
  • College, CEGEP, or equivalent education.
  • 1-2 years of experience in a similar role, preferably in the hospitality industry.
  • Smart Serve certification.
  • Proficiency in MS Office, including Word, Excel, and Outlook.
  • Ability to work in a fast-paced environment, under pressure, and with attention to detail.
  • Excellent communication and interpersonal skills, with a client-focused approach.
  • Flexibility and ability to work a variety of shifts, including evenings, weekends, and holidays.
What We Offer
  • A competitive salary and benefits package, including dental, disability, and health care plans.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • Free parking and on-site amenities.

If you are a motivated and experienced professional looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information].