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Hotel Operations Manager

2 months ago

Jasper, Canada Athabasca Motor Hotel 1972 Ltd. Full time
About the Role

We are seeking a highly skilled and experienced Hotel Operations Manager to join our team at Athabasca Motor Hotel 1972 Ltd. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our hotel, ensuring that our guests receive exceptional service and that our hotel runs smoothly and efficiently.

Key Responsibilities
  • Supervise and Manage Staff
    • Lead and motivate a team of staff members to ensure that they are working efficiently and effectively.
    • Provide guidance and support to staff members to help them develop their skills and knowledge.
  • Front Desk Operations
    • Manage the front desk operations, including checking in and out guests, handling room assignments, and responding to guest inquiries.
    • Ensure that the front desk area is clean and well-maintained at all times.
  • Financial Management
    • Prepare and manage budgets, including forecasting revenue and expenses.
    • Monitor and control expenses to ensure that they are within budget.
  • Maintenance and Repairs
    • Oversee the maintenance and repair of hotel facilities and equipment.
    • Ensure that all maintenance and repair work is completed in a timely and efficient manner.
  • Policies and Procedures
    • Develop and implement policies and procedures to ensure that the hotel is run in a fair and consistent manner.
    • Ensure that all staff members are aware of and comply with hotel policies and procedures.
  • Customer Service
    • Provide exceptional customer service to guests, including responding to their inquiries and resolving any issues that may arise.
    • Ensure that all guest interactions are handled in a professional and courteous manner.
  • Work Environment
    • Ensure that the hotel is a safe and healthy work environment for all staff members.
    • Implement and maintain a clean and organized work environment.
  • Team Player
    • Work collaboratively with other members of the management team to achieve hotel goals and objectives.
    • Be a team player and contribute to a positive and supportive work environment.
Requirements
  • Education
    • College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years.
  • Experience
    • 1 year to less than 2 years of experience in a similar role.
  • Skills and Qualifications
    • Excellent communication and interpersonal skills.
    • Ability to work in a fast-paced environment and prioritize tasks effectively.
    • Strong problem-solving and analytical skills.
    • Ability to work independently and as part of a team.
    • Knowledge of hotel operations and management principles.
What We Offer
  • Competitive Salary
    • A competitive salary that reflects your experience and qualifications.
  • Benefits Package
    • A comprehensive benefits package that includes health, dental, and vision coverage.
    • Disability benefits and life insurance.
  • Opportunities for Advancement
    • Opportunities for advancement and professional growth within the company.