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Hotel Operations Manager

2 months ago

Jasper, Canada Athabasca Motor Hotel 1972 Ltd. Full time
{"h2": "Job Summary"}

Athabasca Motor Hotel 1972 Ltd. is seeking a skilled and experienced Hotel Assistant Manager to join our team. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our hotel, ensuring exceptional customer service, and driving revenue growth.

Key Responsibilities
  • Supervise and manage a team of staff, including front desk, housekeeping, and maintenance personnel.
  • Perform front desk duties, including check-in, check-out, and guest services.
  • Prepare and manage budgets, monitor revenues and expenses, and make recommendations for cost savings.
  • Oversee maintenance activities, including repairs, renovations, and capital projects.
  • Enforce policies and procedures, ensuring compliance with company standards and regulatory requirements.
  • Address customer complaints and concerns in a professional and courteous manner.
  • Assist guests with special needs, providing exceptional customer service and ensuring their stay is memorable.
  • Establish work schedules, ensuring adequate staffing levels and efficient operations.
Requirements
  • College, CEGEP, or other non-university certificate or diploma from a program of 1 year to 2 years, or equivalent experience.
  • Smart Serve certification.
  • Proficiency in MS Word, Excel, Outlook, and Windows.
  • Ability to work in a fast-paced environment, under pressure, and with attention to detail.
  • Excellent communication, interpersonal, and leadership skills.
  • Ability to work independently and as part of a team.
  • Availability to work a variety of shifts, including evenings, weekends, and holidays.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • Free parking and on-site amenities.
  • On-site housing options available.

If you are a motivated and experienced hotel professional looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information].