Community Outreach Coordinator

1 week ago


Burlington, Ontario, Canada myGwork - LGBTQ+ Business Community Full time
About the Role

We are seeking a highly motivated and experienced Community Specialist to join our team at myGwork - LGBTQ+ Business Community. As a Community Specialist, you will play a key role in executing our community strategy, building relationships with key stakeholders, and delivering a world-class guest experience.

Key Responsibilities
  1. Community Engagement: Collaborate with store leadership to bring our community strategy to life, focusing on community foundations and guest experience.
  2. Relationship Building: Establish and manage local key relationships with Ambassadors, Sweat Collective, studio owners, and lululemon Studio partner studios to increase new guest acquisition and guest retention.
  3. Community Development: Engage with the local community to identify future Ambassador or partner opportunities and increase the store's standing as a community hub.
  4. Guest Experience: Connect with guests on the floor to assess their unique needs, provide technical product education, and incorporate omnichannel programs into a seamless end-to-end guest experience.
  5. Event Management: Attend, support, and/or host local and regional Community events.
  6. Product Seeding: Execute the product seeding strategy through community partners and Ambassadors.
  7. Business Insights: Review community relevant business data and metrics to identify and share insights and recommendations with store leadership regarding Community events, projects, or initiatives.
  8. Team Collaboration: Contribute to a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive, productive, and fun experience for all team members.
Requirements
  1. Eligibility: Must be legally authorized to work in the country in which the store is located.
  2. Travel Requirements: Must have the ability to travel to assigned store with reliable transportation methods.
Experience and Skills
  1. Customer Service Experience: 1 year of cumulative experience in customer service or engagement, grassroots marketing, brand engagement, or community building.
What We Look For
  1. Inclusion and Diversity: Creates/supports an inclusive environment that values/celebrates differences.
  2. Integrity: Behaves in an honest, fair, and ethical manner.
  3. Connection and Partnership: Is able to build professional relationships with team members and guests; develops partnerships within and across the company and community.
  4. Planning and Organizing: Plans and organizes work in a clear and efficient manner to ensure completion in alignment with priorities.
  5. Collaboration and Teamwork: Works productively with and supports others to achieve common goals; seeks connections, partnerships, and diverse perspectives.
  6. Learner Mindset: Is curious, open to feedback, and pursues learning and progressing new skills to continually grow and develop.
  7. Self-Leadership: Takes personal responsibility for own actions; inspires others to buy-in and actively support goals and initiatives.
  8. Interactive Communication: Conveys information effectively and understands information shared while interacting with others.
Work Context
  1. Work Environment: Work can occur in various locations and environments, including moving through the store with bright lights and loud music, and at locations throughout the community.
  2. Interactions: Work involves building relationships with new people, strengthening community partnerships, and participating in events related to fitness or movement.
  3. Physical Demands: Work is accomplished as part of a team, sometimes independently, and sometimes using a computer or other technical devices.
Compensation and Benefits

lululemon's compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional team performance. The base pay range for this position is from $20.50- $23.58/hour subject to minimum wage in the location. The base pay offered is based on market location and may vary depending on job-related knowledge, skills, experience, and internal equity. This position has a target bonus of an additional $3 per hour, subject to certain requirements and the Company's discretion, bringing the total target compensation range between $23.50- $26.58/ hour.

At myGwork - LGBTQ+ Business Community, Investing In Our People Is a Top Priority. We Believe That When Life Works, Work Works. We Strive To Be The Place Where Inclusive Leaders Come To Develop And Enable All To Be Well. Recognizing Our Teams For Their Performance And Dedication, Other Components Of Our Total Rewards Offerings Include Support Of Career Development, Wellbeing, And Personal Growth.

  1. Extended health and dental benefits, and mental health plans.
  2. Paid time off.
  3. Savings and retirement plan matching.
  4. Generous employee discount.
  5. Fitness & yoga classes.
  6. Parenthood top-up.
  7. Extensive catalog of development course offerings.
  8. People networks, mentorship programs, and leadership series (to name a few).

Note: The incentive programs, benefits, and perks have certain eligibility requirements. The Company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice.



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