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Technical Support Specialist

2 months ago

Cambridge, Ontario, Canada Culligan International Full time
Job Summary

The Regional Technical Advisor will be responsible for providing technical support to key Culligan customers within a geographic area. This includes troubleshooting assistance, product and water technology training, quality reporting, and project assistance.

Key Responsibilities
  • Provide technical support to Culligan customers, including troubleshooting assistance and product training.
  • Conduct regular product training meetings and seminars for dealership associates.
  • Schedule and conduct periodic Household Service Training Schools within the region.
  • Provide on-site product support, installation supervision, and operator training on Culligan Commercial and Industrial products.
  • Support sales growth opportunities through teamwork with Regional Sales Manager and Commercial & Market Development teams.
Requirements
  • High School Diploma or GED required; College or technical degree preferred.
  • Experience: 5 years in the water treatment industry.
  • Classroom instructor or teacher is highly desirable.
  • Up to 70% travel.
  • Proficient computer skills and experience with Microsoft Office (Outlook, Excel, Word).
  • Strong mathematical skills required including understanding of reference materials such as tables and charts.
  • Ability to read and understand plumbing, piping, and electrical wiring diagrams.
  • Good mechanical aptitude required; must be able to detect cause of failure in water treatment system components.
Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

  • Resourcefulness
  • Customer Focus
  • Team Player
  • Organization/Planning
  • Passion
  • Integrity
  • Independence
  • Accountability
  • Communication
  • Technical Skills