Technical Support Specialist

3 weeks ago


Cambridge, Ontario, Canada BLUE AERO JOB SERVICES INC. Full time
Job Title: User Support Technician

BLUE AERO JOB SERVICES INC. is seeking a skilled User Support Technician to join our team. As a key member of our technical support team, you will be responsible for providing top-notch support to our clients, ensuring their technical issues are resolved efficiently and effectively.

Key Responsibilities:
  • Respond to user inquiries and resolve technical issues related to computer systems, software, and hardware.
  • Consult technical manuals, guides, and other resources to research and implement solutions to complex technical problems.
  • Provide training and guidance to users on how to use software applications and hardware devices.
  • Collaborate with other technical support analysts to resolve complex technical issues and improve overall support processes.
  • Participate in the development and implementation of technical support processes and procedures.
  • Supervise and mentor junior technical support staff to ensure they have the necessary skills and knowledge to provide excellent support.
Requirements:
  • 1-2 years of experience in a technical support role.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Strong problem-solving skills and attention to detail.
  • Ability to work independently and as part of a team.
Work Environment:

Our team is dedicated to providing exceptional support to our clients. As a User Support Technician, you will be working in a dynamic and fast-paced environment, collaborating with other technical support analysts to resolve complex technical issues.

What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and skilled technical support professional looking for a new challenge, please submit your application today.



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