HVAC Technical Support Specialist

1 month ago

Cambridge, Ontario, Canada Robert Bosch Group Full time
Job Summary

We are seeking an experienced Heating / Air conditioning Service Technician to join our team at Bosch Thermotechnology. As a Technical Support Specialist, you will provide phone and email based trouble shooting and applications assistance to contractors, dealers, engineers, architects and homeowners on hydronic heating, forced hot air, domestic hot water, air-conditioning, heat pumps.

Key Responsibilities
  • Provide technical support and guidance on currently supported products or assist in continuous improvement projects.
  • Represent the business with root cause analysis in complaint resolution or technical investigation when required.
  • Establish and maintain electronic support records of calls and emails.
  • Review technical materials to verify correctness. Develop departmental technical documents and assist with technical videos.
  • Provide trouble shooting and applications support internally to related departments and outside sales representatives.
  • Provide peer level support developing others in area(s) of technical expertise.
  • Assist the business in continual product and process improvements and reducing warranty and goodwill costs.
  • On-site field troubleshooting as needed.
Requirements
  • High School diploma or GED.
  • 5+ years of experience with a minimum of two of the following: Gas service, installations, controls, fuel combustion, heat exchange/transfer, fluid transfer, fresh air and exhaust systems, air conditioning, compressors, and domestic hot water systems.
Preferred Qualifications
  • Oil service and installations is a plus.
  • Experience with geothermal and Direct Digital Controls (DDC) products is a plus.
  • Strong problem solving skills; Adaptability; Willingness to take initiative.
  • Diplomatic and strong interpersonal skills to handle customer escalations in a professional manner; Excellent customer orientation.
  • Good verbal and written communication skills.
  • Confidentiality, Aptitude to deal with sensitive information.
  • Knowledge to function as a member of a team.
About Us

Bosch Thermotechnology is a leading provider of heating, cooling, and hot water systems. We are committed to a diverse workforce and are an equal opportunity employer.

We are a proud supporter of STEM initiatives and are committed to providing a safe and inclusive work environment.

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