Product Solutions Expert

2 months ago


Old Toronto, Ontario, Canada Roi Full time
About the Role

We are seeking a highly skilled Product Solutions Expert to join our team at Roi. As a Product Solutions Expert, you will play a pivotal role in delivering projects to our customers with outstanding quality.

Roi is a global software and services company, serving over 3,000 customers in over 30 countries. With a strong presence in the museum management software industry, we deliver powerful solutions to natural history museums, cultural history museums, art museums, herbaria, botanic gardens, and archives across the world.

**Key Responsibilities:**

  • Work with customers to configure our products to meet their business needs, including data migration consultancy, general consultancy, installation, configuration, and testing.
  • Collaborate with Axiell Project Managers to schedule and forecast work, and to deliver upon agreed deadlines.
  • Provide consultancy to customers on data migration, including mappings and specifications, plus scripting to convert data from one format to another.
  • Plan accurately, to accurately scope and implement project deliverables to meet customer needs.
  • Assist in Quality Assurance prior to delivery to customers.
  • Manage own workload in cooperation with team colleagues to ensure all project commitments are met and wherever possible exceed the quoted milestones.

**Requirements:**

  • Ability to learn about a wide variety of Collections Management Systems, know the configuration requirements and limitations of each system.
  • Relevant technical qualifications, including database management (SQL) or experience with any programming languages.
  • Excellent communication and problem-solving skills.

**What We Offer:**

  • A unique and fun work environment.
  • Excellent career progression opportunities.
  • A competitive salary and benefits package.


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