Guest Services Manager

15 hours ago


Thunder Bay, Ontario, Canada EightSix Network Full time

Job Summary

The Guest Services Manager is responsible for overseeing all property operations, ensuring exceptional customer service, and representing property management in resolving guest-related situations.

Key Responsibilities

  • Develop and implement strategies to improve guest satisfaction and loyalty
  • Manage front desk operations, including check-in, check-out, and guest services
  • Supervise and train staff to ensure excellent customer service and high-quality standards
  • Monitor and analyze guest feedback and complaints, implementing corrective actions as needed
  • Collaborate with other departments to ensure seamless operations and excellent guest experience
  • Develop and maintain relationships with guests, vendors, and partners
  • Manage payroll, scheduling, and employee performance
  • Stay up-to-date with industry trends, best practices, and company policies

Requirements

  • High school diploma or equivalent required; 2 years of experience in hospitality or a related field preferred
  • Excellent communication, leadership, and problem-solving skills
  • Ability to work in a fast-paced environment and adapt to changing situations
  • Strong analytical and problem-solving skills
  • Ability to work effectively in a team environment

About EightSix Network

EightSix Network is a leading hospitality company dedicated to delivering exceptional customer experiences. We are committed to providing our guests with warm, wise, and in-control service, ensuring they feel at home in our properties.



  • Thunder Bay, Ontario, Canada Kingsway Inn Full time

    Job SummaryWe are seeking a highly organized and customer-focused individual to join our team as a Front Desk Hotel Clerk at Kingsway Inn. As a key member of our front office team, you will be responsible for providing exceptional guest service, managing room assignments, and ensuring a seamless check-in and check-out experience for our guests.Key...


  • Thunder Bay, Ontario, Canada Marriott International, Inc Full time

    Job SummaryWe are seeking a skilled Guest Service Expert to join our team at Marriott International, Inc. As a Guest Service Expert, you will be responsible for delivering exceptional customer experiences and ensuring that our guests have a memorable and unique experience.Key ResponsibilitiesProvide exceptional customer service and ensure that guests have a...


  • Thunder Bay, Ontario, Canada EightSix Network Full time

    Job Summary:The Guest Services Manager is responsible for overseeing the daily operations of the hotel, ensuring that guests receive exceptional service and that the hotel's standards are met. This role requires strong leadership and communication skills, as well as the ability to work effectively in a fast-paced environment.Key Responsibilities:Lead and...


  • Thunder Bay, Ontario, Canada EightSix Network Full time

    Job Summary:The Guest Services Manager is responsible for overseeing the daily operations of the hotel, ensuring that guests receive exceptional service and that the hotel's standards are met. This role requires strong leadership and communication skills, as well as the ability to work effectively in a fast-paced environment.Key Responsibilities:Lead and...


  • Thunder Bay, Ontario, Canada Holiday Inn Express Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Guest Service Representative to join our team at Holiday Inn Express. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesGuest Registration and...


  • Thunder Bay, Ontario, Canada Marriott International Full time

    Job Title: Guest Service Expert Job Title: Guest Service Expert Join our team at Delta Hotels by Marriott as a Guest Service Expert and be part of a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind. About the Role Provide exceptional service to guests, ensuring a...


  • Thunder Bay, Ontario, Canada Kingsway Inn Full time

    Position OverviewThe Assistant Manager at Kingsway Inn plays a vital role in ensuring the smooth operation of our hotel. This position requires a dedicated individual who can manage staff effectively and enhance the guest experience.Educational RequirementsCompletion of secondary (high) school graduation certificate is mandatory.Key...


  • Thunder Bay, Ontario, Canada Marriott International Full time

    Job SummaryWe are seeking a skilled Guest Service Expert to join our team at Marriott International. As a key member of our hospitality team, you will be responsible for delivering exceptional customer experiences and ensuring that our guests feel valued and cared for.Key ResponsibilitiesProvide personalized service to guests, ensuring their needs are met...


  • Thunder Bay, Ontario, Canada Marriott International Full time

    Job SummaryWe are seeking a skilled Guest Service Expert to join our team at Marriott International. As a key member of our hospitality team, you will be responsible for delivering exceptional customer experiences and ensuring that our guests feel valued and cared for.Key ResponsibilitiesProvide personalized service to guests, ensuring their needs are met...


  • Thunder Bay, Ontario, Canada Marriott International Full time

    Job SummaryWe are seeking a skilled Guest Service Expert to join our team at Marriott International. As a key member of our hospitality team, you will be responsible for delivering exceptional customer experiences and ensuring that our guests feel valued and cared for.Key ResponsibilitiesProvide personalized service to guests, ensuring their needs are met...


  • Thunder Bay, Ontario, Canada Silver Hotel Group Full time

    Front Office & Housekeeping Supervisor We are excited to announce an opportunity for a Front Office & Housekeeping Supervisor at Silver Hotel Group. This role is essential in creating a welcoming atmosphere for all guests who enter our establishment. The individual in this position will play a pivotal role in shaping the guest experience, ensuring that...


  • Thunder Bay, Ontario, Canada Silver Hotel Group Full time

    Front Office & Housekeeping SupervisorWe are seeking a dedicated Front Office & Housekeeping Supervisor to join our team. This role is vital in creating a welcoming atmosphere for all guests and ensuring a seamless experience from the moment they arrive. The Supervisor will play a key role in training and supporting the team in both guest services and room...


  • Thunder Bay, Ontario, Canada Holiday Inn Express Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Guest Service Representative to join our team at Holiday Inn Express. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesGuest Registration and...


  • Thunder Bay, Ontario, Canada Holiday Inn Express Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Guest Service Representative to join our team at Holiday Inn Express. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesGuest Registration and...


  • Thunder Bay, Ontario, Canada Holiday Inn Express Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Guest Service Representative to join our team at Holiday Inn Express. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesGuest Registration and...


  • Thunder Bay, Ontario, Canada Holiday Inn Express Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Guest Service Representative to join our team at Holiday Inn Express. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesGuest Registration and...


  • Thunder Bay, Ontario, Canada Holiday Inn Express Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Guest Service Representative to join our team at Holiday Inn Express. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesGuest Registration and...


  • Thunder Bay, Ontario, Canada Best Western Plus Norwester Hotel & Conference Centre Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at the Best Western Plus Norwester Hotel & Conference Centre. As a Front Desk Agent, you will be responsible for providing exceptional guest service, handling room reservations, and ensuring a seamless experience for our guests.Key ResponsibilitiesGuest...


  • Thunder Bay, Ontario, Canada Marriott Full time

    Job Title: Guest Experience Expert Job Description: Deliver exceptional guest experiences, create memorable moments, and exceed expectations in a fast-paced hotel environment. Job Category: Rooms & Guest Services Operations Location: Delta Hotels Thunder Bay Schedule: Full-Time Position Type: Non-Management Job Summary: Provide personalized service to...


  • Thunder Bay, Ontario, Canada Silver Hotel Group Full time

    Housekeeping Room Attendant We are currently seeking a Housekeeping Room Attendant. The Room Attendant is responsible for performing essential tasks in the cleaning and maintenance of guest accommodations and bathrooms under the guidance of the Housekeeping Supervisor and/or the Executive Housekeeper. This role requires a commitment to fostering a...