Guest Services Manager
15 hours ago
Job Summary
The Guest Services Manager is responsible for overseeing all property operations, ensuring exceptional customer service, and representing property management in resolving guest-related situations.
Key Responsibilities
- Develop and implement strategies to improve guest satisfaction and loyalty
- Manage front desk operations, including check-in, check-out, and guest services
- Supervise and train staff to ensure excellent customer service and high-quality standards
- Monitor and analyze guest feedback and complaints, implementing corrective actions as needed
- Collaborate with other departments to ensure seamless operations and excellent guest experience
- Develop and maintain relationships with guests, vendors, and partners
- Manage payroll, scheduling, and employee performance
- Stay up-to-date with industry trends, best practices, and company policies
Requirements
- High school diploma or equivalent required; 2 years of experience in hospitality or a related field preferred
- Excellent communication, leadership, and problem-solving skills
- Ability to work in a fast-paced environment and adapt to changing situations
- Strong analytical and problem-solving skills
- Ability to work effectively in a team environment
About EightSix Network
EightSix Network is a leading hospitality company dedicated to delivering exceptional customer experiences. We are committed to providing our guests with warm, wise, and in-control service, ensuring they feel at home in our properties.
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