Guest Services Representative
4 days ago
Job Summary:
We are seeking a highly skilled and customer-focused Guest Services Agent to join our team at Fairmont Château Laurier in Ottawa. As a key member of our Front Desk team, you will be responsible for providing exceptional service to our internal and external guests, ensuring a seamless and memorable experience for all.
Key Responsibilities:
- Provide outstanding service to guests, responding to their needs and resolving any issues in a timely and professional manner.
- Assist with tour check-ins, greet tour guides and groups, and generate reports for other departments as required.
- Register and checkout hotel guests, ensuring all service standards are followed.
- Act as an ambassador for Fairmont Château Laurier, promoting our brand and values to guests and colleagues alike.
- Assist Leadership in performing daily duties, including crisis and emergency response.
- Follow all safety policies and procedures, ensuring a safe and secure environment for guests and colleagues.
Requirements:
- Fluent in both official languages (English and French).
- Previous Front Desk Agent experience in a similar environment.
- Excellent verbal and written communication skills.
- Ability to handle cash effectively and accurately.
- Computer literate with exposure to Opera Cloud, Outlook, Word, and Excel.
- Active listener, self-starter, and able to make decisions and take initiative.
- Ability to type 40 words per minute.
- Positive and pleasant attitude, with a strong focus on customer satisfaction.
Physical Aspects of the Position:
- Standing during entire shifts, with occasional walking and lifting required.
Accommodation and Diversity:
Fairmont Château Laurier is committed to providing employment accommodation during the recruitment process. If you require any accommodations, please notify us.
Why Work for Accor?
We are an inclusive company, and our ambition is to attract, recruit, and promote diverse talent. We welcome you as you are and offer a range of benefits and opportunities for growth and development.
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