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Healthcare Support Specialist

3 months ago

Ottawa, Ontario, Canada Appletree Shared Services Corporation Full time

About Us

Appletree Shared Services Corporation is a leading multi-disciplinary healthcare organization in Canada. We collaborate with some of Ontario's most esteemed family practitioners and specialists, including those providing virtual healthcare solutions. For over twenty years, we have been dedicated to enhancing access to community healthcare across Canada and are now expanding our mission globally to support healthcare access in various communities. Discover how you can contribute to our innovative team and play a role in transforming community healthcare.

Benefits of Working with Us

At Appletree, we provide a diverse array of career paths for individuals eager to gain experience in the healthcare sector. We have opportunities for aspiring medical students, those interested in healthcare careers, international medical graduates, individuals exploring career options, and seasoned professionals seeking to make a meaningful difference in our community. We offer career advancement, flexible working hours, premium healthcare services for you and your family, a customizable benefits plan, and invaluable experience to enhance your career trajectory and professional growth.

Position Overview

The Healthcare Support Specialist role is an entry-level opportunity that requires no prior medical experience. It is perfect for individuals keen on exploring the healthcare field and seeking relevant experience. This position emphasizes exceptional customer service skills, teamwork, and continuous personal development.

Compensation:
- Competitive hourly wage with potential for additional earnings and career progression.

Benefits: Comprehensive vision, dental, medical, and paramedical services, with eligibility commencing after six months of continuous full-time employment.

Key Responsibilities

Healthcare Support Specialists are thoroughly trained and accountable for the following tasks:
- Accurate patient registration and administrative duties (reception, scheduling, payment collection, etc.).
- Clinical preparation of patients (escorting patients to exam rooms and conducting triage).
- Proper application of clinical skills and protocols.
- Effective use of our Electronic Medical Record system (EMR Advantage).
- Maintain consistent inventory levels through daily stocking of exam rooms and clinic areas.
- Ensure cleanliness and sanitation of exam rooms, waiting areas, and restrooms.
- Follow proper opening and closing procedures for the clinic.
- Manage documentation and administrative tasks as assigned.
- Opportunity to receive training in specialized programs (Travel Medicine, Allergy Testing, Foot Care, Wellbaby) after successful completion of a three-month probationary period.
- Additional duties as required.

Ideal Candidate Profile

- 1-2 years of post-secondary education in a relevant field or equivalent work experience.
- An undergraduate or bachelor's degree in health sciences, kinesiology, general science, or arts is advantageous.
- Six months to one year of experience in a customer service role (retail or hospitality).
- Strong communication skills in English (spoken, written, reading, and comprehension); proficiency in other languages is a plus.
- Committed, dependable, and adaptable regarding shift scheduling (days, evenings, and weekends).
- Willingness to work at various clinic locations within the region.
- Enthusiastic about personal learning, training, and ongoing professional development.
- Must have permanent eligibility to work in Canada (Permanent Resident or Canadian Citizen) or possess a valid Work Permit beyond the probationary period (no sponsorships).

Hiring Process

Our hiring process is thorough, aimed at ensuring mutual compatibility. We value fairness, equity, and diversity, and you will engage with various members of our hiring team throughout the process. The initial screening involves application questions, a basic communication assessment, and a phone interview. Successful candidates will be invited for an in-person interview, where further details about the position will be provided, allowing you to ask specific questions and make an informed decision about your potential role with us.

Appletree is dedicated to the full inclusion of all qualified individuals. As part of this commitment, we ensure that reasonable accommodations are provided for persons with disabilities during the job application or interview process.