Healthcare Support Specialist

1 week ago

Ottawa, Ontario, Canada Boston Scientific Full time

About the Role:

The goal of the Customer Support Specialist is to provide exceptional customer service and support to healthcare providers, ensuring a seamless experience with our products and expertise.

This key role acts to efficiently process customer orders, respond to inquiries, and connect customers with the appropriate person or team. The Customer Support Specialist empathizes with the needs of busy healthcare practices, understanding the immediate needs of customers and proactively anticipating and communicating next steps.

Your Responsibilities Will Include:

  • Manage customer and sales team interactions to accurately process orders and resolve issues.
  • Respond to incoming call inquiries and help resolve issues and complaints.
  • Transcribe ordering information into custom order tracking and database applications.
  • Maintain accurate records of customer interactions and communications.
  • Perform verifications of order processing and support for build planners.
  • Connect customers with the next level of expertise when required.
  • Collaborate with field sales teams on customer cancellations and credits.
  • Complete proactive outbound follow-ups with sales teams and healthcare providers.
  • Distribute reports as required, accessing electronic folders, applications, or spreadsheets.
  • Support GMP compliance by completing recertifications and training assignments in a timely manner.
  • Establish and maintain a professional business image through appropriate business communications, dress, and behavior.
  • Ensure all interactions and engagements are carried out with the highest ethical and professional standards, and all work is accomplished with quality and in accordance with company values.

Required Qualifications:

  • A technical degree or bachelor's degree in Business Administration or a related field.
  • A minimum of 1 year of experience in a customer service position.
  • Proficient in Microsoft Office, especially Outlook, Excel, and Word.

Preferred Qualifications:

  • Experience in Medical Device or Healthcare settings.
  • Medical device manufacturing experience preferred.
  • Desired knowledge: SAP.

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