Client Services Liaison

2 days ago

Ottawa, Ontario, Canada The Ottawa Hospital Full time
About The Ottawa Hospital

We are a leading healthcare provider in Canada, dedicated to delivering exceptional patient care, teaching, and research.

Our mission is to provide a healthy, safe, and inclusive work environment for everyone, where our employees can grow and develop their careers.

Job Summary

We are seeking a highly skilled and experienced Client Services Liaison to join our team. As a key member of our administrative support team, you will be responsible for providing exceptional customer service, handling administrative tasks, and supporting our finance functions.

Key Responsibilities
  • Provide exceptional customer service to patients, staff, and visitors, responding to inquiries and resolving issues in a timely and professional manner.
  • Manage and maintain accurate and up-to-date records, files, and databases, ensuring compliance with hospital policies and procedures.
  • Assist with financial tasks, including data entry, budgeting, and financial reporting, ensuring accuracy and attention to detail.
  • Develop and maintain strong relationships with internal stakeholders, including department heads, managers, and staff, to ensure seamless communication and collaboration.
  • Participate in quality improvement initiatives, identifying areas for improvement and implementing changes to enhance patient care and hospital operations.
Requirements
  • 6 months recent administrative experience in a computerized finance environment.
  • Knowledge and understanding of finance functions and processes, within a unionized environment.
  • Excellent written communication, proof-reading, and editing skills, with the ability to draft or generate correspondence or documents as related to activity/special projects.
  • Advanced knowledge of a Windows environment, including specific skills in word processing, spreadsheets, electronic mail, and Sharepoint, and information systems including HRIS.
  • Data Entry (4000 kph).
  • Intermediate Excel.
  • Knowledge of, and ability to adhere to, Hospital/Departmental policies and procedures.
  • Proficiency in English and French - oral expression (advanced level) and comprehension (advanced level).
What We Offer

We offer a comprehensive benefits package, a Defined Benefit Pension (DBP) plan, and insurance protection. We also provide discounts from choice providers on a variety of products and services.

Our hospital provides various Health and Wellness resources, as well as opportunities for personal and professional development opportunities from our in-house Learning and Leadership Development team to help align your goals with your career objectives.

Why Work with Us

We are committed to providing a healthy, safe, and inclusive work environment for everyone. We are driven by our purpose to provide each patient with the world-class care, exceptional service, and compassion we would want for our loved ones.

We are an equal opportunity employer. Upon request, accommodations due to a disability are available throughout the selection process.

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