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Senior Bilingual Customer Care Supervisor

2 months ago

Toronto, Ontario, Canada 09299 Citi Cards Canada Inc. Full time

Position Overview:

The Senior Bilingual Customer Care Supervisor role is pivotal in managing a dedicated team of customer service representatives to ensure exceptional service delivery and enhance client satisfaction with Citi's offerings.

Core Responsibilities:

  • Oversee and mentor a team of customer service agents to achieve established performance metrics.
  • Provide direction and support to team members, promoting their professional development.
  • Assess team performance and propose actionable improvements.
  • Develop and implement innovative strategies for process enhancement within the team.
  • Recruit and integrate high-caliber talent into the team.
  • Ensure adherence to all applicable laws and regulations.

Qualifications:

  • 2-5 years of experience in a customer service environment.
  • Strong skills in project management.
  • Exceptional communication and relationship-building skills.
  • Proficiency in Microsoft Office Suite.
  • Bilingual proficiency in English and French.
  • Bachelor's degree or equivalent experience.

This job description outlines the essential duties and qualifications necessary for this position.

About Citi:

Citi is a leading global financial services organization committed to delivering outstanding service and innovative solutions to help clients meet their financial objectives.