Senior Bilingual Customer Service Manager

2 weeks ago

Toronto, Ontario, Canada 09299 Citi Cards Canada Inc. Full time

The Bilingual Customer Service Senior Supervisor is a key role responsible for leading a team of customer service professionals in delivering exceptional service to Citi's clients. The successful candidate will have a proven track record of leading high-performing teams and driving business results through innovation and process improvement.

Key Responsibilities:

  • Lead and develop a team of customer service professionals to achieve high-quality and high-volume productivity.
  • Develop and execute realistic action plans and timelines to drive business results.
  • Recruit, hire, and build a team of highly productive candidates through coaching, collaboration, and motivation.
  • Evaluate team performance and make recommendations for staffing, pay increases, promotions, and terminations.

Qualifications:

  • 2-5 years of relevant experience in a customer service role.
  • Proficient project management skills.
  • Effective written and verbal communication.
  • Influencing and relationship management skills.
  • Proficient with Microsoft Office.
  • Bilingual - English and French required.

Education:

  • Bachelor's/University degree or equivalent experience.

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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