IT Operations Support Specialist

4 weeks ago


Toronto, Ontario, Canada CB Canada Full time

IT Operations Support Specialist

We are seeking a skilled IT Operations Support Specialist to join our team. This role is essential in providing operational support within the Government Services Sector.

Key Responsibilities:

  • Operational Support: Manage queues effectively to ensure timely action on all operational support requests.
  • Incident and Service Request Management: Review and triage incident tickets, ensuring completeness and assigning to appropriate specialists as necessary.
  • Service Request Fulfillment: Execute standard service requests for clients, including password and account administration.
  • Change Management: Oversee assessment tasks for new Change Requests (CRQs) and ensure compliance with established standards.
  • Configuration Management: Assist in managing components within the Configuration Item (CI) inventory and prepare regular reports.

This position involves supporting all operational activities related to hosting client applications in a shared environment. The successful candidate will engage in various operational tasks, including incident intake, service request fulfillment, and data analysis.

Mandatory Skills:

  • Minimum of 2 years' experience in ITIL Service Management.
  • Experience in basic incident triage and assessment.
  • Proficiency in queue management and change request processes.
  • Familiarity with middleware technologies and cloud services.
  • Strong analytical and problem-solving skills.

We are looking for an individual who demonstrates initiative, excellent communication skills, and the ability to manage multiple priorities effectively.



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