Customer Support Representative

3 weeks ago


Moncton, New Brunswick, Canada AM PM CLEANING SERVICES INC. Full time
Client Relations Specialist
  • Employment Type: Permanent
  • Language: Bilingual
  • Weekly Hours: 30 hours per week
  • Educational Requirements
    • Bachelor's degree
  • Work Environment
    • Urban setting
  • Key Responsibilities
    • Create informative materials to enhance awareness of available services
    • Assist in the development of brochures, reports, and newsletters
    • Organize special events and promotional activities
    • Address customer inquiries and resolve complaints
    • Manage billing processes for services rendered
    • Order supplies and oversee inventory management
    • Perform general administrative tasks
    • Process payments and document complaints
  • Supervision
    • Oversee 1 to 2 team members
  • Certifications and Skills
    • CPR Certification
    • Proficient in MS Excel, Word, Outlook, and PowerPoint
    • Familiarity with LinkedIn and Zoho CRM
  • Experience
    • 1-2 years in community service or interactive/new media sectors
  • Work Conditions
    • Detail-oriented with the ability to thrive in a fast-paced environment
    • Overtime may be necessary
    • Capable of working under pressure
  • Personal Qualities
    • Punctual and focused on client satisfaction
    • Strong interpersonal, verbal, and written communication skills
    • Organized, dependable, and a collaborative team member
    • Adept at multitasking and quick to learn
  • Screening Questions
    • Are you available for shifts or on-call duties?
    • What is your highest level of education?
    • What is your current level of education?
  • Benefits
    • Free parking and employer-sponsored training opportunities


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