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Customer Service Representative

2 months ago

Moncton, New Brunswick, Canada Industrielle Alliance - Agence Québec Rive-Sud Full time

Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Industrielle Alliance - Agence Québec Rive-Sud. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:

  • Customer Service: Provide excellent customer service to clients via phone, email, and in-person interactions.
  • Calendar Management: Manage and maintain accurate and up-to-date client calendars.
  • Appointment Scheduling: Schedule appointments and meetings with clients and internal stakeholders.
  • File Management: Maintain accurate and up-to-date client files and records.
  • Bilingualism: Possess excellent communication skills in both English and French.
  • Professionalism: Demonstrate a high level of professionalism and courtesy in all interactions.
  • Proactivity: Anticipate and address client needs and concerns in a proactive and timely manner.
  • Sense of Initiative: Take initiative to resolve client issues and concerns in a efficient and effective manner.
  • Dynamism: Demonstrate a high level of energy and enthusiasm in all interactions.
  • Relevant Experience: Consider relevant experience as an asset in this role.

Requirements:

  • Education: High school diploma or equivalent required.
  • Experience: 1-2 years of customer service experience required.
  • Language: Bilingualism in English and French required.

What We Offer:

  • Competitive Salary: We offer a competitive salary and benefits package.
  • Opportunities for Growth: We offer opportunities for growth and professional development.
  • Collaborative Work Environment: We offer a collaborative and dynamic work environment.