Customer Service Representative

6 days ago


Moncton, New Brunswick, Canada Brandt Full time
About the Role

Brandt is seeking a highly skilled Product Support Representative to join our team in the Truck & Trailer division. This position is responsible for providing exceptional customer service, ensuring timely and accurate fulfillment of parts orders, and responding to customer inquiries.

Key Responsibilities
  • Initiate outbound sales calls to customers to promote products and services
  • Respond to customer inquiries regarding parts pricing, availability, and shipping times
  • Accurately process and fulfill parts order requests from clients
  • Provide technical support and assistance to customers and internal stakeholders
  • Collaborate with vendors to ensure timely and cost-effective delivery of parts
Requirements
  • Proven ability to multitask and navigate multiple systems simultaneously
  • Excellent communication and interpersonal skills
  • Detail-oriented and able to maintain high levels of accuracy
  • Active listening skills and ability to understand customer needs
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Strong written and verbal communication skills
  • Previous experience in customer service or sales is an asset


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