Front Line Support Staff

2 months ago

Ottawa, Ontario, Canada The Salvation Army Full time
Job Summary

We are seeking a highly motivated and compassionate Part Time Front Line Service Worker to join our team at The Salvation Army Ottawa Booth Centre. As a key member of our front-line staff, you will play a vital role in providing exceptional service to our clients and supporting the overall operations of the Centre.

Key Responsibilities
  • Client Services
    • Establish and maintain positive relationships with clients, providing accessible and available support
    • Assess client needs and develop effective plans to address their goals and objectives
    • Monitor client progress and provide regular updates to the coordinator
    • Refer clients to appropriate Centre and community resources as needed
  • Safety and Security
    • Implement emergency procedures as necessary to ensure the safety and security of clients and staff
    • Maintain radio contact with other residential services and perform regular radio checks
    • Enforce Centre residency guidelines impartially and implement consequence measures as needed
    • Provide emergency backup to other Centre services and programs
  • Support Services
    • Maintain accurate records and reports, including incident reports and log notes
    • Perform regular facility checks and report maintenance concerns to the Manager of Residential Services
    • Attend to housekeeping duties and participate in planning and evaluating Centre services
Working Conditions
  • This is a permanent part-time position working Saturday and Sunday, 7:30am-4:00pm
  • May deal with angry and abusive clients
  • May encounter verbal abuse
  • May be required to deal with client overdose and other medical situations
Qualifications and Education Requirements
  • Relevant post-secondary education in social work or a related field
Experience and Knowledge
  • Minimum 1-3 years' experience working with hard-to-serve populations with addictions and/or mental health issues
  • Knowledge of client community and community resources
  • Experience administering Narcan and/or Narcan training is a strong asset
Skills and Capabilities
  • Effective communication and interpersonal skills
  • Some computer skills in word processing and database management
  • Bilingual (English and French) is an asset
  • Ability to undergo applicable screening and background checks successfully
Salary and Benefits

A non-negotiable starting salary of $19.61, increasing to $20.14 at successful completion of the probationary period

The Salvation Army offers accommodation for applicants with disabilities in its recruitment process

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