Customer Success Professional

2 weeks ago

Toronto, Ontario, Canada Barco Full time

About the Role

We're seeking a skilled Customer Success Manager to join our team at Barco. As a key member of our Surgical & Modality Imaging Solutions team, you'll be responsible for managing one or more key accounts, helping them adopt, integrate, and co-develop our products.

Key Responsibilities:

  • Build and maintain strong relationships with assigned customers.
  • Ensure customers achieve their desired outcomes and success milestones.
  • Drive renewals and minimize churn by proactively managing customer accounts.
  • Monitor customer health metrics and address risks proactively.
  • Represent customer interests and feedback to internal teams.
  • Collaborate with sales, product, and support teams to meet customer needs.
  • Provide training and resources to enhance customer adoption.
  • Track and report on customer success metrics and account performance.
  • Handle and escalate customer issues as needed.
  • Identify upsell and cross-sell opportunities within the customer base.

Requirements

  • We're looking for someone who can build strong relationships, communicate well, and help customers achieve their goals while driving business growth.
  • You should have a Bachelor's degree and at least 10 years of experience in roles like product specialist, project management, or similar, ideally in a project-focused company. A Master's degree is a plus.
  • Experience in medical applications is preferred.
  • You'll need to work well with teams, coordinating across departments like engineering, and ensuring things get done.
  • Clear communication with both internal teams and external customers is key.
  • Fluent in French and English.
  • You should be comfortable presenting to groups and open to new ideas.
  • Willingness to travel up to 20% globally & visit the customer in Paris regularly.

What We Offer

  • A variety of in-house trainings at our Barco University so you can continuously grow & learn as a professional.
  • A healthy working environment with interesting workshops, sport activities, diverse & fresh lunch/snack breaks - with our own coffee bar and restaurant in Kortrijk - and many more options as we care about your wellbeing.
  • The opportunity to work for an international market leader where innovation matters.

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