Customer Success Professional
2 weeks ago
About the Role
We're seeking a skilled Customer Success Manager to join our team at Barco. As a key member of our Surgical & Modality Imaging Solutions team, you'll be responsible for managing one or more key accounts, helping them adopt, integrate, and co-develop our products.
Key Responsibilities:
- Build and maintain strong relationships with assigned customers.
- Ensure customers achieve their desired outcomes and success milestones.
- Drive renewals and minimize churn by proactively managing customer accounts.
- Monitor customer health metrics and address risks proactively.
- Represent customer interests and feedback to internal teams.
- Collaborate with sales, product, and support teams to meet customer needs.
- Provide training and resources to enhance customer adoption.
- Track and report on customer success metrics and account performance.
- Handle and escalate customer issues as needed.
- Identify upsell and cross-sell opportunities within the customer base.
Requirements
- We're looking for someone who can build strong relationships, communicate well, and help customers achieve their goals while driving business growth.
- You should have a Bachelor's degree and at least 10 years of experience in roles like product specialist, project management, or similar, ideally in a project-focused company. A Master's degree is a plus.
- Experience in medical applications is preferred.
- You'll need to work well with teams, coordinating across departments like engineering, and ensuring things get done.
- Clear communication with both internal teams and external customers is key.
- Fluent in French and English.
- You should be comfortable presenting to groups and open to new ideas.
- Willingness to travel up to 20% globally & visit the customer in Paris regularly.
What We Offer
- A variety of in-house trainings at our Barco University so you can continuously grow & learn as a professional.
- A healthy working environment with interesting workshops, sport activities, diverse & fresh lunch/snack breaks - with our own coffee bar and restaurant in Kortrijk - and many more options as we care about your wellbeing.
- The opportunity to work for an international market leader where innovation matters.
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