Customer Experience Manager

4 weeks ago

Langley, Canada Laura Canada Full time

About Laura Canada

Laura Canada is a leading women's fashion apparel retailer with a strong commitment to delivering outstanding customer experiences. As a family-owned business, we value our team members and strive to create a positive work environment that fosters growth and development.

Job Summary

We are seeking a highly motivated and experienced Customer Experience Lead to join our team. As a key member of our store leadership team, you will be responsible for driving sales growth, improving customer satisfaction, and maintaining a high level of store visual presentation and merchandising standards.

Key Responsibilities

  • Lead by example and demonstrate exceptional customer service skills, using Laura Canada's customer service standards to ensure a positive shopping experience for all customers.
  • Coach and develop team members to achieve sales goals, improve customer satisfaction, and maintain a high level of store visual presentation and merchandising standards.
  • Monitor sales floor activity, including customer traffic, sales, and customer engagement, and make adjustments as needed to drive sales growth and improve customer satisfaction.
  • Assist the Store Manager in maintaining a clean, safe, and well-organized store environment, including dressing window mannequins and adhering to visual standards.
  • Provide feedback to the Store Manager on quality issues, missed opportunities, and inventory mix, and assist in executing directives, such as receiving goods, implementing markdowns, and processing transfers.
  • Act as a back-up to the Store Manager and provide support as needed.

Requirements

  • Minimum 1 year experience as a Sales Associate or in a leadership role in a retail environment.
  • Proven leadership and coaching skills, with the ability to motivate and develop team members.
  • Excellent communication and interpersonal skills, with the ability to work effectively with team members, customers, and management.
  • Ability to create a positive work environment and foster a culture of teamwork and collaboration.
  • English language proficiency.
  • Open availability, including evenings, weekends, and holidays.

What We Offer

  • A competitive salary and benefits package.
  • Opportunities for career growth and development, including training and professional development programs.
  • A fun and dynamic work environment, with a focus on teamwork and collaboration.
  • A 50% off discount card valid on all Laura and Melanie Lyne styles.
  • A recognition program, with a monthly gift card awarded to an employee nominated by their peers.

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