Customer Experience Assistant

6 months ago


Langley, Canada Phantom Screens Full time

**At Phantom, making life better is our mission**: for our customers and our employees. We’re driven by our vision and values - it’s what sets us apart as a corporation - and what makes Phantom Screens a special place to work. Since our beginning, in 1992, Phantom has excelled, expanded, and stayed laser-focused on our passion: making and installing the highest-quality retractable screens on the market. Now we’re the top-selling retractable screen, and our products are international.

We’re currently looking for a Customer Experience Assistant at our Lower Mainland Distributorship who values the same things we do; honest communication, excellent workmanship, providing top tier service, and taking ownership in their work. This position will report to the Customer Experience Manager.

**Why people love Phantom**:

- Workplace culture that values meaningful work and developing and distributing a product we’re proud to share.
- Ongoing learning opportunities and support for career advancement.
- Competitive compensation.
- Regular team building and social events.
- Support for local and international charities, including World Vision and Cyrus House.
- As well asfree onsite parking, business casual dress code, employee discount, and more

**What we value**:
At Phantom Screens we value all of our employees. We are committed to providing a safe, harmonious, and respectful work environment and we achieve that living our core values:

- To Speak the Truth
- To Pursue Excellence
- To Serve Each Other
- To Practice Stewardship

**Key Responsibilities**:

- Promptly respond to incoming telephone calls; providing assistance wherever possible, transferring to an appropriate recipient, or taking/forwarding messages.
- Using information obtained from our lead tracker to schedule appointments and connect with potential customers.
- Prepare outgoing mail and receive, sort/distribute incoming mail.
- Assist in updating documentation as needed.
- Assist in coordinating events and facilitating smooth communication between dealers and the Distributorship.
- Attend to the general maintenance of office equipment; order office supplies and ensure that the office area is maintained in a presentable and professional manner.
- Follow-up with distributorship team members in the provision of scheduling reminders, appointment details, and prompting for overdue responses.
- Assist with general enquiries from dealers and customers as to order status.
- Maintain an effective and efficient flow of information between all members of the distributorship.
- Proofread written materials as directed and make recommendations for improvements or revisions.

**What you’ll bring to the job**:

- Having a great attitude, looking for ways to help and jumping in to help other members when needed or requested.
- Superior communication and interpersonal skills, and the ability to build/maintain positive relationships with a variety of internal and external contacts at all levels. In particular, an excellent telephone manner that is friendly and efficient and which never fails to reassure all contacts of their importance to the Phantom organization.
- The ability to make guests feel welcome by greeting them warmly and professionally.
- A can-do attitude with a keen understanding of team dynamics, and the accomplishment of team goals and objectives, as well as the ability to work independently as required.
- Accurate and efficient keyboarding skills using Microsoft Office, and other software programs.
- A high degree of initiative and the ability to work with mínimal supervision.
- Grade 12 or equivalent with a minimum of 2 years’ experience in the provision of superior customer service.

**Hours of work**:
Monday - Friday, 8am - 4pm, at our Lower Mainland Distributorship located in Langley, (20560 Langley Bypass #105). in our Langley office. Temporary position April - August.

**Salary**: $22/hr

If you have previously applied and haven’t heard back from us, we encourage you to gain additional skills and continue to apply.



  • Langley, Canada TD Bank Full time

    **Work Location**: Langley, British Columbia, Canada **Hours**: 15 **Line of Business**: Personal & Commercial Banking **Pay Details**: **KEY ACCOUNTABILITIES** **CUSTOMER** - **Create an exceptional customer experience with every customer interaction and contribute to the ongoing improvement of the overall branch customer experience through service and...


  • Langley, Canada TD Bank Full time

    Work Location: Langley, British Columbia, Canada Hours: 18.75 Line of Business: Personal & Commercial Banking Pay Details: **Job Description**: KEY ACCOUNTABILITIES CUSTOMER - Create an exceptional customer experience with every customer interaction and contribute to the ongoing improvement of the overall branch customer experience through service and...


  • Langley, Canada Indigo Books & Music Full time

    About the RoleWe are seeking a talented Customer Experience Ambassador to join our team at Indigo.This role is perfect for someone who is passionate about delivering exceptional customer service and creating memorable experiences for our customers.Duties and Responsibilities:- Create a warm and welcoming environment in our stores- Add joy to our customers'...


  • Langley, Canada Indigo Books & Music Full time

    Job OverviewWe are seeking a dynamic and customer-focused individual to join our team as a Seasonal Customer Experience Representative. This role is perfect for someone who is passionate about delivering exceptional customer service and creating memorable experiences.


  • Langley, Canada Indigo Books & Music Full time

    **Company Description** Coles Indigo Willowbrook Mall** Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 150 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting...


  • Langley, Canada Indigo Full time

    Company Description Coles Indigo Willowbrook Mall Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 150 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting...


  • Langley, Canada Walmart Canada Full time

    **Position Summary... **:To support the Store Manager and manage store operations according to Company guidelines and lead Associates to ensure friendly, helpful service and drive profitable store sales. **What you'll do...**: 1. As a member of the Store Management Team drives profitable sales through achievement of sales and profit goals, budget management...


  • Langley, Canada IPEX Group of Companies Full time

    IPEX is one of the North American leading providers of advanced plastic piping systems. Our mission is to shape a better tomorrow by connecting people with water and energy. We currently have an exciting **12- month contract** **opportunity** as a **Customer Service Assistant **for our Sales division. This role will be office based and reporting to our...


  • Langley, Canada Laura Canada Full time

    Company Description Laura Canada is an iconic and innovative family-owned retailer housing two leading women’s fashion apparel brands, Laura and Melanie Lyne. Based in Laval, Quebec, we design, produce, market and distribute quality apparel across Canada. We proudly employ over 2,000 dedicated team members and operate more than 140 locations and two...


  • Langley, Canada IPEX Group of Companies Full time

    IPEX is one of the North American leading providers of advanced plastic piping systems. Our mission is to shape a better tomorrow by connecting people with water and energy.We currently have an exciting 12- month contract opportunity as a Customer Service Assistant for our Sales division. This role will be office based and reporting to our office in Langley,...


  • Langley, Canada Scotiabank Full time

    Requisition ID: 201007 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **About the role**: As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial...


  • Langley, Canada Indigo Full time

    Company Description Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores,...


  • Langley, Canada Indigo Books & Music Full time

    Company Description **Location: Willowbrook Mall** Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 150 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting...


  • Langley, Canada Indigo Books & Music Full time

    **Company Description** Location: Willowbrook Mall** Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 150 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting...


  • Langley, Canada Indigo Books & Music Full time

    Company Description Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores,...


  • Langley, Canada MAKR Full time

    About ParkworksWe are a group of passionate individuals dedicated to creating global communities connected through play and social experiences. Our mission is to make the world more livable, playful, and socially just.The MAKR Group consists of three working brands: Waterplay, Parkworks, and Wekid Mfg. Together, we have installed tens of thousands of play...


  • Langley, Canada Scotiabank Full time

    **Requisition ID**: 199336 **Employee Referral Program - Potential Reward**: $1,000.00 We are committed to investing in our employees and helping you continue your career at Scotiabank. **About the role**: As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and...


  • Langley, Canada Los Guerreros latin foods Full time

    **Overview** **Job Summary** **Responsibilities**: - Greet customers and provide a welcoming environment - process transactions accurately using cash register and pos systems - Process customer transactions accurately and efficiently - Maintain a clean and organized checkout area - Assist customers with inquiries and product location - Handle cash, credit...


  • Langley, Canada TD Full time

    Lieu de travail: Langley, Colombie-Britannique, Canada Horaire: 15 Secteur d’activité: Services bancaires personnels et commerciaux Détails de la rémunération : Nous avons à cœur d’offrir une rémunération juste et équitable à tous nos collègues. En votre qualité de candidat ou de candidate, nous vous encourageons à avoir une conversation...


  • Langley, Canada TD Full time

    Lieu de travail: Langley, Colombie-Britannique, Canada Horaire: 15 Secteur d’activité: Services bancaires personnels et commerciaux Détails de la rémunération : Nous avons à cœur d’offrir une rémunération juste et équitable à tous nos collègues. En votre qualité de candidat ou de candidate, nous vous encourageons à avoir une conversation...