Customer Experience Ambassador
3 weeks ago
About Us
At Indigo Books & Music, we're dedicated to creating exceptional experiences for our customers and employees alike. We're a dynamic and enriching culture that values diversity, inclusion, and creativity.
Job Summary
We're seeking a highly motivated and customer-focused individual to join our team as a Seasonal Customer Experience Representative. As a key member of our sales floor team, you'll be responsible for creating a warm and welcoming environment that promotes authentic employee and customer experiences.
Key Responsibilities
- Create a positive and engaging atmosphere in our stores
- Add value to our customers' lives through exceptional service
- Develop a deep understanding of our products and services to tell compelling stories
- Engage and connect with customers on the sales floor
- Curate personalized product recommendations for each customer
- Ensure visual standards are maintained and followed
- Role model Indigo's High Performance Characteristics
- Stay up-to-date on new products, promotions, and programs
- Contribute to a safe and healthy work environment
- Respond to customer feedback in a timely and professional manner
Requirements
- Experience in specialty retail or a retail environment is an asset
- Adaptability, flexibility, and a willingness to learn are essential
- Demonstrated commitment to creating exceptional employee and customer experiences
- Ability to work a flexible schedule, including evenings, weekends, and holidays
What We Offer
At Indigo, we're committed to fostering a culture of diversity, inclusion, and creativity. We offer a competitive salary, comprehensive benefits, and opportunities for growth and development.
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