Customer Experience Ambassador

3 weeks ago


Langley, Canada Indigo Books & Music Full time

About Us

At Indigo Books & Music, we're dedicated to creating exceptional experiences for our customers and employees alike. We're a dynamic and enriching culture that values diversity, inclusion, and creativity.

Job Summary

We're seeking a highly motivated and customer-focused individual to join our team as a Seasonal Customer Experience Representative. As a key member of our sales floor team, you'll be responsible for creating a warm and welcoming environment that promotes authentic employee and customer experiences.

Key Responsibilities

  • Create a positive and engaging atmosphere in our stores
  • Add value to our customers' lives through exceptional service
  • Develop a deep understanding of our products and services to tell compelling stories
  • Engage and connect with customers on the sales floor
  • Curate personalized product recommendations for each customer
  • Ensure visual standards are maintained and followed
  • Role model Indigo's High Performance Characteristics
  • Stay up-to-date on new products, promotions, and programs
  • Contribute to a safe and healthy work environment
  • Respond to customer feedback in a timely and professional manner

Requirements

  • Experience in specialty retail or a retail environment is an asset
  • Adaptability, flexibility, and a willingness to learn are essential
  • Demonstrated commitment to creating exceptional employee and customer experiences
  • Ability to work a flexible schedule, including evenings, weekends, and holidays

What We Offer

At Indigo, we're committed to fostering a culture of diversity, inclusion, and creativity. We offer a competitive salary, comprehensive benefits, and opportunities for growth and development.



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